I read your FAQ and also tried a few searches but I was unable to find my specific problem. I apologize if I overlooked it but I figured after about thirty minutes of reading I'd just ask you fine people for a little help. My friend has a MZ-S1 (NetMD?) player and she lost the software at some point. I told her that I would locate said software and give it to her. I quickly located the software needed first from the Sony support site then downloaded it again later from the connect.com site. Both times I was confronted with a download then a crash thereafter. I have made a screenshot of the technical report (You cant select the text inside.) and I’m also attaching what appears to be an XML file including a large amount of information that was included with the crash. At this point I believe that my system specs might come in handy: AMD Athlon 2.5+, 512MB PC2700, Windows XP SP2 Corp Edition. I don't claim to be the ultimate authority on all things computer but I do believe that 12 years experience and a BS in IT does afford me a little in the way of computer/OS maintenance so, we might be able to rule that out. Also, along with SP2 I have updated my XP, uninstalled my AVG Anti-virus (separate issue), and scanned my system with three different spyware removal tools (for comparison's sake mostly.) I have of course sought help with the Sony staff but as of yet not received anything past the canned response to my e-mail. I don't know exactly how to proceed from here so, any assistance would be much appreciated. ED - Upon reviewing the post to make sure that I had included all pertinent information, I had an epiphany. I had realized that the temp files that had been downloaded the first time could be fudging the whole thing up. So, I searched them out and deleted them. I was then ecstatic to be greeted by a functioning install screen featuring the modules that would need to be downloaded. Happily I clicked Ok... and was quickly shot down. Seconds after clicking Ok, the program again crashed. I’m in the process of finding more temp files and possibly re-downloading the installer. Sometimes I wish that MD5 was more widely accepted so I could verify the download... ohh well. d81_appcompat.txt
