Richard_p Posted March 11, 2006 Report Share Posted March 11, 2006 (edited) I spent too many hours riding trains last monday, as i was attending a university open day in liverpool. Heart stoppingly upon changing trains in Manchester my beloved PMX-200's developed a fault in the cable in which the left channel would be cut off. Luckily i had packed my trustsy ED-21's so i still had use of my Walkman and PSP for the rest of the train journeys, but the Senn's were gonners.I was unsure as to wether or not i wouldbe eligible for a repair under warranty though as i had neither the warranty card or receipt, nevertheless i emailed Sennheiser's customer service and explained the situation. A reply was almost instant, although i was dissapointed to read that it said the service rep would be out of the office for the next two days, due to illness, a phone number was given however in case of urgency. I chose to wait.An actual reply was recieved by the quoted date, a few e-mails later i was informed that a repair would be available despite the lack of a receipt, i was given an RMA number and an address to send the 'phones to. Now there all packed up and awaiting the Post Office to open (damned weekend).Overall i'm pretty happy so far, and looking forward to being able to use my PMX200's again. Edited March 11, 2006 by Richard_p Quote Link to comment Share on other sites More sharing options...
Guest Stuge Posted March 11, 2006 Report Share Posted March 11, 2006 Nice to hear that atleast your Phone will be repaired .Sennheiser gives good service to there customers .. Quote Link to comment Share on other sites More sharing options...
jonny mac Posted March 12, 2006 Report Share Posted March 12, 2006 I'm always glad to hear when companies' customer service is up to scratch, it's quite rare. Especially as I own quite a few pairs of Sennheisers myself.The PMX-200s are the new behind-the-head versions of the PX-200s, yes? As far as I know these are pretty new, only released a few months ago so they'd have to be within the 2 year guarantee period that comes with all Sennheiser 'phones. Quote Link to comment Share on other sites More sharing options...
Richard_p Posted March 14, 2006 Author Report Share Posted March 14, 2006 That's precisely what i told them Quote Link to comment Share on other sites More sharing options...
Richard_p Posted March 20, 2006 Author Report Share Posted March 20, 2006 After recieving a couple of invoices (for £0.00) last week, i have just had a replacement arrive today. These are brand new.The I sent my old pair last monday, so it toook a week for the whole thing to be sorted after recieving an rma number from emails.YAY! I have PMX200's again! Quote Link to comment Share on other sites More sharing options...
Guest Stuge Posted March 20, 2006 Report Share Posted March 20, 2006 Now i can really say that they do give X-lent service to their customers . Quote Link to comment Share on other sites More sharing options...
Damage Posted March 23, 2006 Report Share Posted March 23, 2006 Heh, better than Grado. They won't service my SR-40s (old discontinued model) despite me offering money to get it fixed...Bleh Quote Link to comment Share on other sites More sharing options...
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