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NW-S603, NW-S705F and NW-S706F Walkman MP3 Players - No Sound or Sound Issues From Headphones

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January 16, 2008

Thank you for your support and patronage of Sony® products.

It has come to our attention that a limited number of NW-S600 series and NW-S700 series Walkman® MP3 Players, may exhibit some of the following sound issues:

Low sound, intermittent sound, or no sound through the headphones.

Sound on only one side of the headphones.

Static or noise through the headphones.

We have determined that this only occurs in a limited number of devices, where the headphone plug is subjected to frequent movement. This movement may cause damage to an FPC (flexible printed circuit) within the player that is connected to the headphone jack.

Affected Models

NW-S603, NW-S705F and NW-S706F Walkman MP3 Players.


Until November 20, 2013, Sony will repair, free of charge, affected Walkman Players exhibiting any of the above-mentioned symptoms where it is caused by damage to the FPC connected to the headphone jack. Sony will also cover the cost of shipping and handling from and to addresses within Canada. All the terms of the Limited Warranty continue to apply.

Troubleshooting Sound Issues Through the Headphones

Please follow the steps below to determine if the sound issues may be resolved without service.

1. Verify that the headphones are firmly plugged into the headphone jack on the player.

2. If the headphones have a volume control, set the volume on the player to a high level and use the volume control on the headphones to adjust the volume to the desired listening level.

3. Connect the headphones to a different music device.

NOTE: If the issue persists when the headphones are connected to another device, the issue is with the headphones and not with the Walkman MP3 player.

4. If an extension cable is being used to connect the headphones, disconnect the extension cable and then connect the headphones directly to the player.

NOTE: If this resolves the issue, the issue is with the extension cable and not with the Walkman MP3 player.

5. Connect a different set of headphones to the player.

NOTE: If the issue persists with a different set of headphones, please continue to the next section to arrange for service.

How to Obtain Service

To obtain further information about how to have affected product that exhibits the above noted condition properly serviced, please click on the following link. http://www.sonystyle.ca/commerce/servlet/L...tortype=service

If you have any questions, or require assistance, please call Sony Support at 1-877-899-7669 (SONY).

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I knew these series had a problem with the headphone port. Mine was affected, no sound at all coming from it. Since this is a Canada news...I wonder if this will apply to other regions as well. I really want this for my region too, that was an excellent player I would like to use again.

Edit: Thanks a lot for the news! ^_^!

Edited by ender325
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