Just to let people know I returned the player and exchanged it for another as the advice sony chat gave was what I had alreadt done. When I tried to update the new one, guess what it gave the same fault!! so I read some more and found that some guy had the same problem with a 507. So i downloaded the update from the singapore site where the image file is 201 and not 200 and it worked fine. Heres the link to the upgrade that worked. http://www.css.ap.sony.com/consumer/templa...o&Model=NW-E407