Well, I popped into the Sony dealer where I bought the MP3 on my lunch hour today. I'm afraid to say I got absolutly no satisfaction and was quite shocked at how I was treated. Firstly, the guy in the shop hooked up my MP3 to one of the Sony in-store desktops and it ran fine. I explained to him that SonicStage ran very choppy on my PC and failed to pick up the device, despite trying several USB ports. He then told me I was the first person he had seen back in the store with a problem. He also said that he himself had the player at home and it worked perfectly. I told him perhaps SonicStage was a bit buggy in Vista, which he point blank denied. He told me he had never heard of ANY bugs with the latest versions of SS and told me it was considered among the top appilcations for MP3 players. I disagreed and he just laughed and in a round about way told me I knew nothing about the subject. Then the fiasco continued when he told me to call back to the shop in an hour (leaving my purchase there) and the "I.T. experts" would have a look at it. I told him this was impossible as I was due back in work in 30 mins. Finally he said "ok then fine, do you just a refund". I said ok to that. Then the guy picked up the box and pointed to it. He said "Just to be clear before I refund you, there is NOTHING wrong with this". I said what happened to the customer is always right and he just smirked, then refunded the money while muttering to his pal behind the counter. I was absolutly furious with the manner in which the whole thing was dealt with. I guess the days where you bring something back, explain the problem then you get offered a refund are long long gone. Was contemplating ringing up Sony's head office to complain but thought it would be a waste of time. That's it anyway, Sony have lost themselves a customer here. At least that particular store is. I wouldn't mind but in the past 6 months or so, I have purchased 2 Digi Cameras, a 40" Sony BRAVIA, a clock radio and a DVD Recorder spending at least a few thousand. They obviosuly don't value their consumers much as when you try to bring something back they don't want to know.