peterbev

Doh! Google is my friend, should know better. Question posed to UK support now, thanks for the nudge.

The original files aren't copy protected so I can just copy them, but I'll also have to redo all the album artwork and reupload to my devices as they refuse to accept music from another computer unless all other music is deleted first. The option to authorise my computer is greyed out and I don't have a connect account. I was just trying to make my life a bit easier, ho hum. I also tried Sony support and have hit a black wall; after initially being told to reimport all my CDs every update to my support request I make now receives the following response: Hello, Thank you for contacting Sony Connect! The issue you describe will require more extensive troubleshooting than can be effectively handled through email. In order to save you time and potential frustration, please contact our Support Team by phone. This will allow our live support technicians to diagnose your issue further. We are available, toll-free, at: 1-866-919-SONY (7669) from 10AM to 7PM Eastern Time, Monday through Friday, and from 11AM to 3PM Eastern Time Saturday and Sunday. Please have your incident number available to expedite your service. We look forward to hearing from you! If the information I have provided does not completely answer your question, please update this incident so I may be of further assistance to you. Sincerely, Tatiana Customer Support Representative Sony Connect http://www.connect.com I've tried explaining I'm in the UK and the US toll free nuymber isn't any use to me but as I say, all I get is a repeat of the above. I suspect Tatiana is a bot

I'm sure this has been asked before and I just haven't looked hard enough but..... My laptop is now dead, courtesy of my children (don't ask!), and needs replacing. I have recovered the hard drive and therefore have access to my original music library, database, registry hives etc. Alas, I have not got a recent backup of the music library So, having installed Sonicstage 4.3 CP on my new laptop (same version as used previously) is there any way I can recover my music library without going through the whole tedious task of reimporting my entire CD collection? Said music library is also on both my NW-A808 and NH-HD5 if that helps, and however I recover the library (assuming it's possible) I'd rather not see the good old message about music originating on another PC and requiring me to remove all music from my device before copying. Thanks in advance.