I'd just like to back up Chris J's feelings on the players- the negative reviews all seem 99% focussed on CP not on the walkmans themselves. I bought three of the 20 GB models- two for my daughters and one for myself back in November but couldn't load them up until Christmas day- the amount of bad press I read was giving me major concerns I must admit. Loading the software was a bit of a problem and I had to uninstall once before I got it up and running but now I have over 1000 tracks on the player. It was a bit of trial and error to begin with - I've not had an MP3 player before - but now I've got the vol limiter hack enabled, WMA support and all the upgrades to CP loaded- perhaps holding back a while just after the players were first brought out and software developed is a positive in my case and it will only get better before it is released further afield. One of the problems I had was trying to load to the library certain albums like Alanis Morisettes jagged little pill acoustic- which has video files - but once I sussed out you could rip them in WMP then import - thing have gone pretty well. The synchronize button I've avoided a bit to be honest as it did tend to hang a bit but apart from that I've become pretty comforatable with CP and I'm a first time user - so don't let it put you off - and the player itself is fantastic. like Chris says- only positive things to say really - enjoy cheers Steve