Hey, I have been trying to sort this problem out for a while now, i love my new a818 but as opposed to my old ipod where everything "just works" this thing is a nightmare. First it wouldn't display album art so i then figured out after browsing these forums that i needed to download some kind of mp3 tag editor. Now the problem is : I have a mac so i transfer my songs through drag and drop or through a program called synctunes, that syncs my itunes with my walkman. Basically though the walkman picks and chooses which songs it wants to read the tags from. As with each different change of music some albums/artists will be recognised and the others it just relegates to unknown artist, unknown album, unknown genre and unknown year. SO i have 7.3gb of music with only like 20 albums showing. I have at least 500 songs or something in my unknown folder. Its annoying! I know its not sync tunes as basically all synctunes does is drag and drop it for me. Plus normal drag and drop doesn't work properly either... Please can anyone help me, otherwise i'm going to have to call support or something. cheers Shane