I'm having the same problem. I've uninstalled and reinstalled 5 times so far but connect player will not start. I've deleted all the folders on my hard drive for connct and removed the entries from the registry without success. I now have a A3000 with no tunes. Tried Sonicstage 3.3 that would not snyc with it and when i uninstalled connect player sonicstage stopped working unable to get that working either after 2 reinstalls.(player makes a nice looking paper weight though)