So I emailed Sony and complained about Connect, and here is their reply: "On further investigation Sony is aware that some customers have experienced similar issues due to the interaction of the software with their computer. In the light of this, we recommend you use SonicStage 3.3 software. This can be downloaded from www.connect-europe.com/sonicstage. Please ensure that you uninstall the Connect Player software before download; instructions on how to do this are attached. I am sorry for the inconvenience this has caused you. " Does this mean that they have finally given up ?