KCS

Thanks for the reply. No have not dropped it. Cannot do firmware upgrade as cannot get the PC to find the device. Unless anyone has any more ideas I think it needs to go back to Sony.

Player was working fine but now freezes on startup at spinning CD. Have tried multiple resets but each time after the Sony walkman "welcome" the spinning CD comes up and it will not respond to any button nor will the PC find the device. Any suggestions?