I have the same problem with SS 2.3 that the first poster has. It may have something to do with our hardware. I am using a Thinkpad X31. I have installed succesfully on a Toshiba Satellite. Only other difference is XP Pro on the X31 and XP Home on the Toshiba. Any other suggestions besides Realplayer? MD unit is a MZ-NE410, but I don't think that has anything to do with it, as I can't even load the SS software without getting the "Omgjbox.exe has encountered a problem and needs to close. We are sorry for the inconvenience." error.