oseego

I am trying to run the sonicstage 3.1 upgrade program. everytime i run it, it gets to a certain point (different each time) and says "downlaod failed, check you internet connection" I have emailed sony about it and they said I need to call some number in the US about it, but I am in NZ and dont want to make lots of toll calls. There is nothing wrong with my internet connection, i have tried running it thru my gateway and directly from the computer connected to the net (DSL) with the same results. Is anyone else having this problem? ANy help much appreciated. Am currently downloading something that claims to be a full installation with no net connection needed. Owen