Well, I guess I came across this forum several days too late. I just received my MZ-RH10 a few days ago. After reading this thread, I tried to edit a title and sure enough, it is missing "XYZ" and "JKL" in upper and lower case letters. Now I have a knot in my gut and I'm waiting for a response from Sony and the E-tailer I bought the unit from to see what they will have me do. To make matters worse, I bought the unit to record a musical class I will be taking the second week of July. So the clock is ticking. I guess time will tell how it goes.