Easy makiji, suffering from a similar burning problem as yourself and wanting to save myself a couple of hours on the phone to Sony could you tell me how exactly you got your 'operating environment' sorted? Seems odd as the CD drive works fine to import CDs, is recognised by SS as D Drive and I've registered for Connect Europe on SS 3.1 (just upgraded to 3.2, however US Connect version - any links to UK Connect Version??) Might be a bit of a long one but a couple of pointers would be greatly appreciated. Cheers