pellar

No, I hadn't re-registered JET, but I did now, and re-booted my computer and nothing's changed. Sorry, no, I wasn't seeing the .hma and .ind files in Sonicstage. That was in Explorer. All I see in Sonicstage is the HIMD directory. Thanks.

I noticed there seemed to be different versions of SonicStage depending on where you live in the world. I live in Canada and I noticed a posting about SonicStage 3.1 for Asia and Canada. Could the problem be related to using SonicStage 3.2 on a unit for the Canadian market?

I downloaded both and executed both of them (I wasn't sure what to do with the MDAC repair tool, but I pushed the "re-register MDAC" button). Re-booted my system, but still the same problem. No Device/media listed under "options" "transfer mode". If I select "import music", it sees the drive that the recorder is connected to, but all I see are the .hma and .ind files, but no .omg or .oma.

Yes, the cable is plugged directly into one of the 4 usb ports at the back of the computer, and not to any ports on a peripheral device

It's plugged into a USB hub. I did read that in the manual under Troubleshooting that I'm supposed to "Connect the dedicated USB cable directly to the USB port of the computer", but like I said, I'm not too computer literate, and all I can see at the back of the computer are 4 USB hubs, and nothing else that will fit the other end of the supplied USB cable. How do I connect straight into the computer?

I did have Sonicstage 2.0 installed at one point on my machine; however, I have since gotten a new machine, and the software was never installed on it. So no, Sonicstage was not installed before installing the 3.2 MDCF.

(sorry about the previous blank reply...hit the "add reply" button by mistake) Well, I did a complete uninstall of Sonicstage (as described by member kurisu), and then re-installed it (in case I accidentally deleted the driver for my unit), but still no luck. When I look under Tools, Options, Transfer Mode, there are no options available to me and no "Device/Media" show up. In terms of contacting Sony, they're useless. I tried about 6 months ago to get an upgrade of Sonicstage 2.0 (what shipped with my unit) to 2.3, so I could use the WAV Converter software, and all I got was form replies from both their phone and e-mail contacts. Nobody seemed willing (or able) to ship me a new CD upgrade, even though I was willing to pay! I've got a call in to a local Sony parts source for the latest CD, but haven't heard back from them yet. Thanks for your help, though!

If I understand you correctly, you mean for me to do an uninstall and then do an install via the Internet? "using Sony's own installer". If that's the case, it won't work because I don't have an Internet connection. That's why I had downloaded the full version of the Sonicstage software from this website. It may be possible for me to purchase the latest version of the software CD from a Sony parts company, and that may get around the problem. I forgot to mention in my original posting that I may have inadvertently deleted the driver for my Sony recorder when I was trying to disconnect from the computer. I was using the "Add/Remove Hardware" wizard, and chose the option to "permanently uninstall the hardware and its driver". If that's the case, will a re-install of Sonic stage replace the driver I deleted? And solve this problem?

I just installed Sonicstage 3.2 (the full version downloaded from this site, not the internet version), and tried to upload files from my MZ-NHF800 recorder via the USB link, but the software doesn't recognize the MD recorder. My computer does recognize the device though (by the way, I am on a network computer with no direct internet link). Note: After the installation, I got the message "OMGJBOX.EXE has generated errors and will by closed by windows". I got the fix from the Microsoft site (via this site), dowloading and running the "Windows2000-KB887811-x86-enu.exe" file. That fixed the message problem and SonicStage opened properly. Note: At the time, I was unaware that "Wav converter" was included with Sonicstage 3.2, so I installed it separately. Could this have caused problems? Here are my specs: Operating system - Windows 2000 5.00.2195, Service Pack4 Computer: Intel® Pentium; (4) 4 CPU 3.20 ghz; AT/AT Compatible; 512 MB ram. Any help? I'm not very systems literate!