sinichi_v

i got a new problem with new NW-E005F today as a present for my brother. and without reading the manual, he went and formatted the mp3 player first. and now when he wants to install the v2.00 firmware it won't install at all. the mp3 player keeps flashing the message "update error". the computer can't even detect this mp3 player at all! what should i do? thanks in advance for helping out.