Same exact problem. Have been trying for hours. Sometimes, if I try just 1 or 2 songs it might work, but, even then it is hit or miss. Otherwise, all I am trying to do is take already formatted Atrac3 files, and transfer to Cd, and it just hangs on 69%. I can't believe Sony's website has nothing on this. I am so frustrated with this crap software. Anybody know anything? Help!!!!!!