- Operating system version and service pack level: Windows Home Edition XP Verison 2002 Service Pack 2 - SonicStage and Simple Burner versions, if relevant: Don't Know - Whether codec packs have been installed on the system: Audio Codec (not sure) - the model of the recorder/downloader involved: Don't Know - Basic computer hardware info, including as a minimum: CPU type/speed; amount of RAM installed; USB interface version [1.0, 1.1, or 2.0] : Optima Technology Solutions Intel®, Pentium® 4 CPU 3.000GHz, 512MB of RAM - List of applications that were running when the problem occurred, especially USB helper utilities for devices such as mice or cameras, antivirus app and their version, and anything else that loads on boot and is always open in the background [or the windows system tray, down by the clock in the corner]: Don't Know Also I got SonicStage CP Verison 4.0