Yet Another Problem Thread {sorry!}

[Earl Roberts]

I've had my MZ-NH1 unit since launch {I'm in the U.K BTW}.

It's been in use nearly every single day since I bought it and the unit has been flawless with not a single problem.

A few days ago I put a disc in which had about 34 hours of music on it, recorded in HI-LP at 64k. I pressed play on the remote and nothing happened, looking at the unit, it said BLANK and the remote said the same thing, however the remote said there was only 36 minutes recording time left. After hooking the unit up to my computer, there were no longer any tracks or groups whatsoever on the disc but there was still some data taking up a whole load of space. I thought it was a disc problem so went and bought two brand new HI-MD discs and proceeded to record my whole collection over again {which took SOME time!}

Since doing so, whenever I play these newly recorded tracks back some tracks are missing. A track will play, then the next couple of tracks will have no sound, only occasional clicks and blips of sound but then the next track will play fine and so on for the whole disc. Also, I tried recording a radio show last night using the line-in port. The whole show could be heard through the headphones whilst recording but when trying to play back the recording I got no sound, just these clicks and blips. And now when playing back discs I had recorded weeks ago, the same thing happens some tracks play back fine in their entireity but then the next tracks won't.

I've been through all the settings and the manual but can't figure out the problem. I thought it was a problem with my disc but now suspect it's a problem with the unit. It was bought from Amazon, would I be able to return it if it was a problem with the unit?

Thanks for reading this LONG post and for any help or advice you can give me!

Edited March 13, 2005 by Earl Roberts

[A440]

Since you've tested the discs, your problem is likely with the unit, like a record or playback head out of alignment, and that's probably a repair job for Sony.

Have you tried your radio recording on another unit? That would tell you if you were still recording but playback was the problem.

You should check your warranty--if it's as bad as the US warranty, then it's only a 90-day warranty for labor, in which case you're stuck. Perhaps you have one of those credit cards that doubles the warranty or UK warranties are different, though.

Amazon is probably out of the picture and you'd have to deal with Sony. Try going to the support links buried quite deep in the Sony website and have a live chat with them and see what they offer.

[Earl Roberts]

Thanks for the reply. I mailed Amazon telling them the problem and all I asked them was that do they recommend that I take the matter up with Sony or is it something they're willing to deal with.

I got an email back today saying that if I send my unit back in its original packaging via recorded delivery, they will send me a brand new unit out straight away

Really cannot fault Amazons customer service because in the past my EX71 headphones stopped playing back in the left phone and they replaced them straight away, refunded all postage charges to my bank account too!