Elbow Posted May 15, 2005 Report Share Posted May 15, 2005 Himy first post, sorry it is a plea for help! I have read the forum here over the last few days and searched for a solution but to no avail. I cannot get SonicStage to work. I initially loaded the disk that came with my HI MD Palyer (MZ-NH600). When selecting SonicStage, the error message - "Cannot locate the files required to open the database file. exit SonicStage" comes up and when clicking on ok, it closes. I have never seen the inside of SonicStage, just cant get there.I have followed the instructions on the sticky about removing all traces of SS, going into regedit, etc. Then downloaded SS 3.1 and installed this. Still the same message. I have Windows XP SP2, Athlon XP2000, 120gb HDD, 1gb Ram, MSI KT Ultra MB.Completely hacked off. Spent hours since getting the player trying to get the software to work. I am now beginning to wish I had never bought the thing. If someone could help, I, and the rest of my familly (fed up of me moaning about this) would be very grateful.Thanks all.Kind regardsElbow Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 15, 2005 Report Share Posted May 15, 2005 Himy first post, sorry it is a plea for help! I have read the forum here over the last few days and searched for a solution but to no avail. I cannot get SonicStage to work. I initially loaded the disk that came with my HI MD Palyer (MZ-NH600). When selecting SonicStage, the error message - "Cannot locate the files required to open the database file. exit SonicStage" comes up and when clicking on ok, it closes. I have never seen the inside of SonicStage, just cant get there.I have followed the instructions on the sticky about removing all traces of SS, going into regedit, etc. Then downloaded SS 3.1 and installed this. Still the same message. I have Windows XP SP2, Athlon XP2000, 120gb HDD, 1gb Ram, MSI KT Ultra MB.Completely hacked off. Spent hours since getting the player trying to get the software to work. I am now beginning to wish I had never bought the thing. If someone could help, I, and the rest of my familly (fed up of me moaning about this) would be very grateful.Thanks all.Kind regardsElbow←Welcome to the forum!The "cannot locate the files required to open the database file" issue can be resolve by re-registering the MDAC. You can download the MDAC repair tool here.Good luck and do let us know how it goes. Quote Link to comment Share on other sites More sharing options...
Elbow Posted May 15, 2005 Author Report Share Posted May 15, 2005 Welcome to the forum!The "cannot locate the files required to open the database file" issue can be resolve by re-registering the MDAC. You can download the MDAC repair tool here.Good luck and do let us know how it goes.←Thank you for the advice. I have downloaded and run the MDAC repair tool, but still no joy! Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 15, 2005 Report Share Posted May 15, 2005 Thank you for the advice. I have downloaded and run the MDAC repair tool, but still no joy!←I am sorry that the MDAC repair tool didn't work for you. It is usually the remedy for this problem. Which version of SonicStage 3.1 did you download? The official Sony version or the one from MDCF? If you downloaded the latter, I would suggest you download the official version from this link and install according to the FAQ. Quote Link to comment Share on other sites More sharing options...
Elbow Posted May 15, 2005 Author Report Share Posted May 15, 2005 I am sorry that the MDAC repair tool didn't work for you. It is usually the remedy for this problem. Which version of SonicStage 3.1 did you download? The official Sony version or the one from MDCF? If you downloaded the latter, I would suggest you download the official version from this link and install according to the FAQ.←I have downloaded and installed both the version from here and the official Sony version, but neither will work.Thank you for your help. It is really appreciated. Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 15, 2005 Report Share Posted May 15, 2005 Do not despair. There must be a solution to your predicament. I am sure one of our members will provide suggestions shortly. Quote Link to comment Share on other sites More sharing options...
Elbow Posted May 16, 2005 Author Report Share Posted May 16, 2005 Do not despair. There must be a solution to your predicament. I am sure one of our members will provide suggestions shortly.←Thanks IshiyoshiI hope so......Elbow Quote Link to comment Share on other sites More sharing options...
Elbow Posted May 22, 2005 Author Report Share Posted May 22, 2005 Just to update. My sonic stage is now working. I received a reply from Sony which did the trick.here is the reply from Sony, perhaps it can help anyone else who may find themselves in the same predicament .....""Thank you for your recent enquiry.Regrettably we are unable to support the Sonic Stage software in environments where either the PC is custom built or the Operating System has not been factory installed. This is not intended to reflect on your capabilities or your set-up in any way, or indeed to pass judgement. It is however necessary to specify this restriction in order for Sony to provide meaningful troubleshooting and recreation of fault conditions at our support division. Therefore all we can suggest further is that you try the following;** If you are running Service Pack 2 please follow the instructions in Section 1, else go to Section 2. **Section 1* Click on the [start] button and select [Run...]. In the dialog boxtype explorer and click on [Ok].* Click on the [Tools] menu and select [Folder Options]. Click on the[View] tab.* In the [Advanced settings:] section select the option to [showhidden files and folders]. Click on [Apply] [Ok].* Go to the folder [C:\Windows\Inf].* Right click on either [MDAC.INF] or [MSACINST.INF], whichever fileis present, and then click on [install].* If you are prompted for your Microsoft Windows CD, insert theWindows CD into your CD drive, click on the [browse] button and go to [C:\Windows\ServicePackFiles\I386] folder on your hard disk and click on [Open]. Click on the [Ok] button. * If at any time you are prompted for the Windows XP CD, click on the[browse] button and go to either the [C:\I386] or the [C:\Windows\I386] folder on your hard disk and click on [Open]. Click on the [Ok] button.* Restart your computer.* Re-try starting Sonic Stage.Section 2* Click on the [start] button and select [Run...]. In the dialog boxtype explorer and click on [Ok].* Click on the [Tools] menu and select [Folder Options]. Click on the[View] tab.* In the [Advanced settings:] section select the option to [showhidden files and folders]. Click on [Apply] [Ok].* Go to the folder [C:\Windows\Inf].* Right click on either [MDAC.INF] or [MSACINST.INF], whichever fileis present, and then click on [install].* If you are prompted for your Microsoft Windows CD, insert theWindows CD into your CD drive, click on the [browse] button and go to either the [C:\I386] or the [C:\Windows\I386] folder on your hard disk and click on [Open]. Click on the [Ok] button.* If you are not prompted for your Windows CD, click on the [browse]button and go to either the [C:\I386] or the [C:\Windows\I386] folder on your hard disk and click on [Open]. Click on the [Ok] button.* Restart your computer.* Re-try starting Sonic Stage.We apologise for any disappointment this reply may cause.""Thanks for your help Ishiyoshikind regardsElbow Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 22, 2005 Report Share Posted May 22, 2005 I am pleased to hear that you have resolved your problem. Quote Link to comment Share on other sites More sharing options...
Christopher Posted May 24, 2005 Report Share Posted May 24, 2005 That's a good trick - the program we have in the downloads section essentially does the same thing without the need for so many steps so I'm curious as to if you did open the repair tool and re-register each JET and MDAC. I will edit the FAQ in due time accordingly with info about this manuver.. Quote Link to comment Share on other sites More sharing options...
iriam Posted June 26, 2005 Report Share Posted June 26, 2005 hey, i joined this forum cuz i just got a mini disk - mzn420d after seeing my friends who loved theirs, sadly the first 1.5 days of owning my minidisk were horrid as i had every possible problem with sonic stage...i discovered that upgrading to the newest version of sonic stage, avaliable on the microsoft website at http://support.microsoft.com/defult.aspx?s...b;EN-US;Q321882 and then reregistering jet and mcad (i think thats what they were called) worked the best...good luck to all of you who have similiar issues about not finding databases and corrupt files etc its super frusterating....thanks for everyone who posted here and eventually lead me to a solution! Quote Link to comment Share on other sites More sharing options...
nesalang Posted July 4, 2005 Report Share Posted July 4, 2005 Thanks Kurisu.I had the same problem, and didn't have the window cd.But I did what you said. It worked the trick.All it needed was downloading the latest version (version of the program on this site is old...) and follow the setup instruction.Now... my quite music listenning time...Thanks all! Quote Link to comment Share on other sites More sharing options...
fansonshan Posted July 29, 2006 Report Share Posted July 29, 2006 Welcome to the forum!The "cannot locate the files required to open the database file" issue can be resolve by re-registering the MDAC. You can download the MDAC repair tool here.Good luck and do let us know how it goes. It's really do the help,Thanks!!! Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted July 30, 2006 Report Share Posted July 30, 2006 It's really do the help,Thanks!!!Welcome to MDCF! I'm glad that suggestion helped resolve your issue with SonicStage. Quote Link to comment Share on other sites More sharing options...
erume Posted August 1, 2006 Report Share Posted August 1, 2006 Hi!, i'm new here but i've been cheking all the things you have donde to repair your sonicstage cause i have the same problem.Unfortunetly nothing has work for me, and I've tried everything, everything!! Any help??Thanks! Quote Link to comment Share on other sites More sharing options...
A440 Posted August 1, 2006 Report Share Posted August 1, 2006 Please explain exactly what your problem is. What happens when you open SonicStage? Quote Link to comment Share on other sites More sharing options...
erume Posted August 2, 2006 Report Share Posted August 2, 2006 Please explain exactly what your problem is. What happens when you open SonicStage?Hi!, well, as soon as I try to open my SonicStage, this error apears:"Cannot locate the files required to open the database file. Exiting SonicStage"I have tried to do everything what you guys suggest, but I can't make my SS working.Would you help me! Quote Link to comment Share on other sites More sharing options...
LHB Posted January 10, 2007 Report Share Posted January 10, 2007 Thank you for the advice. I have downloaded and run the MDAC repair tool, but still no joy!I got the same error and downloaded and ran the MDAC and it worked! Yay! Quote Link to comment Share on other sites More sharing options...
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