Problems applying Firmware 2.0 onto NW-E407

[simonb]

Hi,

I've downloaded the US, European and Jap versions of the firmwares but I just cant seem to apply the latest firmware to my nw-e407.

1. I click on fwupdater.exe

2. Sony Network Walkman Software Update tool (1/3) box appears saying "connect the device etc etc...". I click OK.

3. Then I constantly get the message: "The application cannot run because the system information cannot be found.". So I have to click OK.

I can use the mp3 manager v2 and put mp3's onto the stick fine, and it plays everything i put into it but I just cant muster this firmware.

Any suggestions anyone?

Cheers,

Simon

[bogon07]

try following the step by step instructions on Sony's Pacific support site using the firmware for your own country

Network Walkman NW-E403/E405/E407 Firmware Upgrade Program

http://www.css.ap.sony.com/consumer/templa...=Personal+Audio

[Guest Stuge]

Note there r different firmware for both nw-500 series & nw-e400 series.download the right firmware for ur player from the above given link.& tell us whether it worked for u or not

Edited November 15, 2005 by Stuge

[simonb]

I'm downloading the right firmware (I guess). I downloaded the firmware from the above link (NW-E40X_V2_0C.exe) and on the back of the player it says that the model is NW-E407. Serial number starts with 50#####.. Oh, and I purchased the player from a shop in London.

The files extracted are:

FWUpdater.exe

FWUpdaterCom.dll

FWUpdaterRes.dll

MSFWUPGR_NW-E40X_201C.UPG

NW-E40X_V2_0.ini

One question, do you HAVE to use the original sony USB cable? The cable I have works fine with the MP3 manager.

Edited November 15, 2005 by simonb

[Guest Stuge]

I have chatted with sony analyst & this is what he has to say.I didn`t told him that i was from India(www.esupport.sony.com)

may this helps u...

Analyst sony_ is here and your issue status is: working

Problem: Unable to update update the firmware for the NW-E407 player

End Session

user stuge has entered room

analyst stuge_ has entered room

sony_>

Welcome to Sony Online Support. I will be glad to assist you.

sony_>

Hi Robin.

stuge>

Hi

sony_>

Are you trying to update the firmware for the NW-E407 player?

stuge>

Yeah

sony_>

May I know the operating system installed in your Computer?

stuge>

WINDOWS XP

stuge>

I FIRST GET THE FOLLOWING =Sony Network Walkman Software Update tool (1/3) box appears saying "connect the device etc etc...". I click OK

stuge>

Then I constantly get the message: "The application cannot run because the system information cannot be found.". So I have to click OK

stuge>

i Don`t understand this message at all

sony_>

Are you following the instructions given on the page from where you have downloaded the firmware?

stuge>

yes

sony_>

Please make sure that the player is not connected while installing the firmware.

sony_>

I am sorry for the confusion.

stuge>

Then how will install the firmware to the player?

sony_>

Please make sure that the player is connected while installing the firmware.

sony_>

I also suggest that you close all the SonicStage software if it is running.

stuge>

Does i need to do anything else?

sony_>

Robin, I will forward the link where you can view the instructions to install the firmware.

sony_>

http://esupport.sony.com/perl/swu-download...7,16&mdl=NWE407

stuge_>

Please click on the link and it will open in a new page.

sony_>

Are you able to view the page?

stuge>

Yes

sony_>

Please follow the instructions given under "Download and Installation Instructions" to install the firmware correctly.

stuge>

thaNX.

sony_>

If you are using Windows XP operating system, be sure that you are logged in as the Administrator or as a user with Administrative rights, during the installation of this update

[simonb]

It seems that there's two versions of the .upg file.

Sony Chat Support gave me this link: http://esupport.sony.com/perl/swu-download...id=1925&os_id=7

and it has MSFWUPGR_NW-E40X_200C.UPG which upgraded my NW-E407. However, the verison I was using was MSFWUPGR_NW-E40X_201C.UPG which didn't work.

I dont understand the differences between the two however 200C.UPG worked.

[simonb]

And to add a bit more into it.... the original upgrade firmware i downloaded (201) has worked for the first time after I upgraded the NW-E407 with 200.

Edited November 15, 2005 by simonb

[Guest Stuge]

simonb.I also doesn`t understand so much of technical thing.Sony never told us about that.I think that "200" was the first one which sony might have uploded for the upgrade & 201 is the newer version(means better than the previous one, i think so)for eg I think here "200" means 2 firmware & "201" is 2.1 firmware upgrade.Thats why u were not able to upgrade ur firmware via 201 b`coz it is newer(it might need the older version i.e 200) but i`m happy that ur problem is solved.