Bad Press...

[mgillespie]

http://www.timesonline.co.uk/article/0,,2-2002482,00.html

Every day that passes, and more units are sold, the problem gets bigger.

WHEN WILL THIS MADNESS END???

The worst part about this article?

"Gregory Kukolj, Sony’s general manager for Europe, admitted that there had been a higher than usual number of returns for a new product but told The Times that many of the initial problems had been corrected by the software upgrade last month."

WHAT A TOTAL LOAD OF BULLSH1T. WE ALL KNOW LAST MONTHS SOFTWARE PATCH DID NOTHING TO ADDRESS THE MAJOR ISSUES WITH THIS SOFTWARE.

If I come across mr, Kukolj, he's gonna get a smack in the face for telling such lies...

[mgillespie]

Well, I got so angry about Gregory Kukolj's comments that he is on the understanding most of the issues were addressed in the last software update, I felt the need to email him.

With reference to your comments to The Times, and their slating comments on the state of the NW-A series Sony

Walkman products.

http://www.timesonline.co.uk/article/0,,2-2002482,00.html

I am one of the 1000's of unhappy users. To pretend that alot of the issues were fixed in the last software update

is basically closing your eyes to the problems. Perhaps you should listen less to what your engineers and product

managers tell you, and more to what your customers think of the product. VERY FEW of the issues with Sony Connect

have been addressed. We have had 1 update, and that fixes a few minor problems, but NONE of the major issues.

The ONLY reason I have kept my NW-A300 walkman instead of getting a refund and buying an iPod, is the hardware is so

good, but I am still trying to come to terms with how a company as big as Sony can release software as bad as

Connect. I cannot understand it, unless you really only care about getting the product onto the shelves, and not

what your customers acutally think.

I really think that this Connect fiasco has permenantly damaged the MP3 walkman, so an extent that it can never

recover. It's made Apple and Creative's market dominance even easier.

If you want to see what your customers think, rather than listening to your biased product managers and engineers,

have a look here:

http://www.atraclife.com/forums/index.php?showforum=7

http://www.atraclife.com/forums/index.php?showforum=13

http://www.kanai.net/weblog/archive/2005/11/10/06h20m47s

Finally, what I think about the fiasco. http://mgillespie.blogspot.com/

To make matters worse, contacting Sony UK support, is a total waste of time, they are just as clueless about these

problems, when (or if) they will ever be resolved. Their best suggestion was to use SonicStage (not without it's

own set of problems).

Don't know if he will get it, or if anyone at Sony actually cares what their customers are thinking... We shall see..

[Ishiyoshi]

Please do not double post in the future.

[willykyu]

I'm so SHOCKED myself!!! are they gone completely out of their miind???

Well, the only issue fixed is that the soft runs after one minute of load time!!!! it was just impossible before! for the rest, the Connect player is still the same scandal! Now I struggled and succeded to send all of my music on my A-3000, I haven't touched nor run the soft for a month now!!! how can that be?

I'm waiting so hard on a correct update, with a functional, inteligent softawer, wich is so far to be the case!

But I'm so shocked about this ugly manager lie! does he hae an A series player? does he use it to listen to music? I DON'T THINK SO, 'cause he's to happy with his Ipod I guess...

Don't understand, A series are just wonderful...

[Christopher]

Thanks for the link. Please continue to put any new comments about this piece in our blog.

http://www.atraclife.com/2006/01/21/times-...man-experience/