bluecrab Posted April 12, 2007 Report Share Posted April 12, 2007 (edited) At some time or other, most of us here have bashed Sony for various things, which need no recounting by me. In fact, I am here today to report a most favorable transaction I just had with Sony.A while back, my MDS-JB940 deck stopped reading discs. Any disc I'd put in the machine would whirr a bit and then eject, with a C13 Read Error. I tried everything - new discs, old discs, cleaning discs, any kind of disc at all - with the same result. I tried no discs for days and then inserting, still the same. I consulted manuals, I went online, I called Sony, I asked here...no dice. I left the unit unplugged for days, for a week, still no discs would read.Finally I contacted Sony again. They would attempt to repair the unit for a flat fee of $120, or I had the option of replacing it (with what, they couldn't say) for about twice that much. I chose the repair and shipped the unit off to Sony's Repair Center in El Paso, Texas, along with a problem description and how to reproduce it.By and by, Sony called me to say they had tested the unit and could not reproduce the problem. They would do more extensive testing, they said, and let me know what happened. If no problem was found, their would be no charge to me; if they did find one, the 120 fee would apply.Another week went by. Sony called again. They had thoroughly tested the unit, still found no problem, and had returned it to me. I got home last night, there was the 940 in a big and well-packed box. Sony had even included a new 80-minute MD. Would it work? It did. I have no idea what happened - why the problem disappeared in transit, apparently, but I sure do appreciate Sony's testing and not charging me for it.All I can say is way to go Sony and that I hope the deck continues to work. I put it in my basement, replacing for however long an MDS-JE480. Edited April 12, 2007 by bluecrab Quote Link to comment Share on other sites More sharing options...
sector001 Posted April 12, 2007 Report Share Posted April 12, 2007 glad to hear it worked out for u....u got lucky. Quote Link to comment Share on other sites More sharing options...
jonny mac Posted April 13, 2007 Report Share Posted April 13, 2007 My sister's Vaio laptop needed a minor repair (a key replaced on the keyboard). She shipped it to Sony Europe (Belgium, I think), they replaced the key & shipped it back... But it disappeared after that, no doubt purloined by someone along the way. She got a nice shiny new Vaio from Sony. Quote Link to comment Share on other sites More sharing options...
sector001 Posted April 13, 2007 Report Share Posted April 13, 2007 uh oh, i hope there's no sensitive data on your sister's laptop.... Quote Link to comment Share on other sites More sharing options...
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