NW-E407 firmware won't update!

[mt74]

Hi, I'm having trouble updating my NW-E407 to firmware v2. Every time I try it, I get as far as 99% before everything freezes up. After a minute or two, I get a message saying that the update has timed out and I should retry. However, by this point, the computer doesn't recognise that there's a device connected and I have to use the reset button to get any life from the player.

I'm using Windows XP Home; the device is on a USB 2 port, though I tried the update with the device setting to 'USB Low Power' with no success; everything else works fine; I've tried it with all other USBs disconnected (modem and printer)...

Please help!

Mark

[Guest Stuge]

mt74

Welcome to "Atraclife"

I will suggest you to see this topic

Problems applying Firmware 2.0 onto NW-E407, Headbanging a brickwall

[kenuk]

Have the same problem have tried 200 & 201 both just go to 99% then time out . Begining to think ill have to stay on 1 until an update comes from Sony.

any advice/link to a solution welcome

Cheers

ken

Edited February 15, 2006 by kenuk

[Guest Stuge]

Have the same problem have tried 200 & 201 both just go to 99% then time out . Begining to think ill have to stay on 1 until an update comes from Sony.

any advice/link to a solution welcome

Cheers

ken

kenuk

Welcome to "AtracLife"

DO YOU HAVE ALL THE NESSARY REQUIRMENTS TO INSTALL FIRMWARE ?

(Written on Sony page ),If yes & you are stil having problem installing the update i will suggest you to contact Sony regarding this .

[drkhades]

I have a similar problem but it happened to my NW-E507. I was able to update its firmware to v.2 by booting my computer into safe mode and running the update from that. I also lowered my USB Bus Powered to 100mA so I hope that would help. *I did not contact Sony at all about my problem*

[kenuk]

Hi,

Yes im following instrructions correctly , have now tried DRKHADES suggestions of lowering power to 100ma and also running while in safe mode. No Joy.

My serial number is 528xx so the issue of it stopping when searching is presumably fixed anyway and Im not that bothered about a different clock or additional display screens but it still BUGS me why it wont upgrade!.

Ken

[kenuk]

Hi success at last upgraded by using the following link. This uses upgrade package 201

http://www.sony.jp/products/overseas/conte..._050707_en.html