Problem: CONNECT store registration (UK/EU)

[alfablue]

I have tried repeatedly to register with the Connect store.

What happens:

I click on the “Not registered yet?" Link or the registration button, and the screen refreshes without loading a registration page. At the bottom of the Connect screen it says loading, 1%...2% then jumps to 100% and reverts to the page I was on.

I have tried the following:

Using a stand-alone Internet Explorer window (version 6.0 SP2 all the latest up dates)

Using the store window within Connect Player software (latest version 1.0.03.13130)

Using the store window within Sonic Stage 3.4

I have tried with my Antivirus, Spy ware and Firewall disabled

I have tried with ensuring Internet Explorer security is on the lowest settings, and allowing cookies.

Pop up blocker disabled.

System

I am using Windows XP Professional (SP2) on a Sony Vaio VGN-S2XP, Centrino 1.8ghz; 512mb ram, 1mbps ADSL.

For once I think it is a problem with me / my system, as I presume others have registered okay. But it may be Sony...

I am keen to use my free album download voucher, but I cant!

Any ideas? Much appreciated...

Edited February 17, 2006 by alfablue

[gnarly]

...2% then jumps to 100% and reverts to the page I was on.

I have exactly the same problem - if you or anybody else comes up with a solution please let me know.

[alfablue]

Well, Connect just emailed the solution and it worked:

Please try the following in order:

1) First please delete any CONNECT related cookies. (Tools > Internet options > Delete cookies)

If you are still facing troubles please go ahead with:

2) Set Privacy to Medium in the Privacy section of the internet explorer options (So that cookies are allowed)

3) Make sure you have activated ActiveX (IE -> tools -> internet options -> security -> custom level)

4) Turn of any popup blockers that you have running

5) Please put the url https://shop.stage.connect-europe.com/showRegister.do in trusted site of internet options security settings.

I think deleting cookies did it, this was probably messed up with the multiple connect player installs that were necessary.

So thumbs up for Connect Europe for responding rapidly (was unexpected), slight thumbs down that the problems occurred in the first place....or is that a bit mean?