My NW-HD5 display screen doesn't seem to work

[excursion95]

i had bought a hd5 recently and they screen is blank the songs work fine i can even change the songs but i cant see anything on it its black just the backlight works and no text i want to put more songs on it but without initializing the harddrive the new sonicstage update wont let me please some one help me im despreate lol.. and sorry if i posted this in the wrong place im a newbe at posting in forums

[Ishiyoshi]

Welcome to ATRACLife!

Sorry for the delayed response. I will attempt to answer your queries:

i had bought a hd5 recently and they screen is blank the songs work fine i can even change the songs but i cant see anything on it its black just the backlight works and no text

It appears that the display screen is faulty. Utilize your warranty immediately - send it back to the retailer for an exchange or contact Sony for a repair service.

i want to put more songs on it but without initializing the harddrive the new sonicstage update wont let me please some one help me im despreate lol..

There's no way around this problem - you will have to initialize your unit before you can add new music tunes. The initialization issue happens when one upgrade SonicStage, or try to use one's device on a different PC.

There are many discussions about this issue within the "Software" section of the forum – where a user using SonicStage (regardless version number) especially of US or European region are required to initialize their respective ATRAC device for every version update. If you are updating from a US or European version of SonicStage, you will likely experienced this cumbersome re-initialization issue.

As I’ve mentioned countless of times – the only way I know of to avoid such tedious task is to utilize SonicStage Japanese, Asia-Pacific or the JEB (Overseas) version from the beginning. From my experience, re-initialization of the ATRAC device will never occur using the aforementioned SonicStage regional version. For your reference, please read this thread.

Good luck and report back if you need further assistance.