breadsall Posted March 5, 2007 Report Share Posted March 5, 2007 HelloI am running XP Home Edition and have been using Sonic Stage v3.0 for 2 years or so without any problems...Have just upgraded to v4.3 via the Sony Europe page (I am UK based). The upgrade went through no problems but now I have 2 problems(a) Cannot play any of the music purchased from the Connect store - get the error "00002460-2100" Cannot play this track because the licensing infomration cannot be retrieved... (000084e0)" I can however play all the tracks I have ripped from my CD colllection with error (.omg), and also imported mp3s. ( Also I cannot log into the Connect Store anymore - I get the error "Sorry, your account is not compatible with this software licence and this computer."I'm guessing this something to do with the DRM protection, but I am using the computer with the same vesrion and patch level of XP that I was using prior to the SonicStage upgrade.Any ideas what can be causing this? Quote Link to comment Share on other sites More sharing options...
breadsall Posted March 7, 2007 Author Report Share Posted March 7, 2007 Conected the Connect Strore who did something to re-enable my access to the store. They also re-enabled all my downloads so I was able to re-dowload my purchased music - they said that rights information can sometimes get lost when upgrading Sonic Stage!Not ideal, as I have to re-download everyhting, but at least I have a resolution if not an explaination for what happened. Quote Link to comment Share on other sites More sharing options...
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