SI: Sony To Replace NWZ-W202?s Affected By Sweat/Moisture Issue

[Christopher]

It wasn’t very long after our eye-opening article “Sony’s NWZ-W202 Wearable Walkman Can’t Sweat It” appeared that Sony’s Marcy Cohen (Senior Manager of Communications) stopped by the blog to leave a note about the situation. It appears that Sony is fully aware of this issue and will be offering a replacement solution before the end of the month for all affected users. Sounds great! Keep an eye on Sony Insider on June 30th for more details. Here’s the official response:

We’d like to assure your readers that Sony makes every effort to ensure that our products not only meet our own strict quality standards, but also support a positive customer experience. The comments about the W series Walkman (NWZ-W202), which has been available in the US and Europe since April 2009, involved a small number of W series Walkmans reportedly malfunctioning following exposure to sweat or other liquids.

We take all customer feedback seriously, so we have implemented additional safeguards to promote sweat/moisture resistance. We are confident that these measures will ensure all W series Walkman models support increased customer satisfaction and meet our high quality standards.

We will provide information for contacting Sony Customer Support and replacement unit availability by Tues. June 30th. We sincerely apologize to our customers for any inconvenience.

Thanks, Marcy!

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