Fonz Posted March 8, 2004 Report Share Posted March 8, 2004 hi, I have a problem with my relative new MD unit. It's an Sony MZ N10 and I can't connect it to my PC. It worked fine in the beginning, but it can't connect anymore...and it's only two months old... When I want to connect the unit to my PC, it doesn't give the message "PC -> MD" And my PC doesn't recognize it. I tried to connect it with the cable, with the cradle and with or without the adapter attached to it. I only get the message for 2 seconds when I pull out the connection to the PC. Is there someone that can help me? Quote Link to comment Share on other sites More sharing options...
Christopher Posted March 10, 2004 Report Share Posted March 10, 2004 Not really too knowledgeable on this stuff, but have you tried completely uninstalling the drivers and software and reinstalling them - essentially starting anew? Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 13, 2004 Author Report Share Posted March 13, 2004 Hi, Thank you for your reply. I allready tried that, I also tried to install it on diff PC's with diff opereating systems but nothing seems to work. I then went to some local shops and asked them if they could help me. They answerd that they couldn't do anything because the unit (MZ N10 5 mW world model) isn't sold in Belgium and because I bought it at teamdigital wich is loacted in Singapore. I then maild team digital to see if they could help me, especially because the unit is still under waranty and because I take very good care of it. So I don't think that the mallfunction is caused by me. But they haven't replied yet... So for the moment I'm helpless. I have spent most of my savings on the unit and after two moths it's allready dead and nobody can (or for the case in Belgium is willing to..) help me... But none the less I'm great full for your reply. Quote Link to comment Share on other sites More sharing options...
iceeedtea Posted March 13, 2004 Report Share Posted March 13, 2004 It's a hardware issue. It's been documented before. I think your best bet would be to try it on another computer, and then, failing that, send it back to Team Digital for a replacement. Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 14, 2004 Author Report Share Posted March 14, 2004 I found some ppl on T station who had the same problem, and they recieved a new unit. But it has been half a week since I contacted team digital and still no answer... I hope that there is nothing wrong cause normally they reply within two days. Quote Link to comment Share on other sites More sharing options...
iceeedtea Posted March 15, 2004 Report Share Posted March 15, 2004 Team Digital had problems with someone who was screwing with their server recently. They went offline for a little bit, then they came back up. You might want to try contacting them again until they respond. Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 19, 2004 Author Report Share Posted March 19, 2004 Hmmm Almost a week has gone by and still no reply from team digital. I have send two other mails and I always stayed friendly, asking polite if they could help me. Don't they help ppl whith warranty? I don't know what to do anymore. =( Quote Link to comment Share on other sites More sharing options...
iceeedtea Posted March 19, 2004 Report Share Posted March 19, 2004 That is quite odd. I shall do some asking of moderators on another MiniDisc forum where they have more power than I in contacting e-tailers like this, and see what they think. They are a highly reputed seller, but I do not see why they would refuse to respond. [Perhaps, your email got tagged as spam in filtering...] Team Digital warranty policy Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 21, 2004 Author Report Share Posted March 21, 2004 You would do that for me? thanx a bunch =D If there is something I can do for you, just say so Quote Link to comment Share on other sites More sharing options...
iceeedtea Posted March 22, 2004 Report Share Posted March 22, 2004 No word yet from Team Digital. Either my email got labeled as spam and got eaten, or they're just not responding (which I doubt). Since I haven't gotten a bounced email. I talked to one of the mods over on T-Station; he says that he would try to contact them as well, but I don't know if he's done so yet. I suggest that you try to contact them again, by emailing, and trying to contact them via MSN/ICQ. link. Other than that, I don't know what else. Execpt, if it's a world model, it has a 1-year warranty, so you could maybe take it to a nearby Sony center and have them take a look... Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 22, 2004 Author Report Share Posted March 22, 2004 Everytime I want to add team digital to my msn list it says that it isn't a valid é-mail adres or that it hasn't a pasport or something. And it is a worldmodel but the waranty was only 1 year if it was handled only in singapore. I also could choose for 3 months of waranty worldwide. But I went for the first one. I'll just keep trying to contact them by mail again. Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 25, 2004 Author Report Share Posted March 25, 2004 I found a store who is willing to repair the unit, but it is going to cost a lot of money, money I don't have... Money for something that can be taken care of for free. But the waranty doesn't apply in Belgium... And I don't understand team digital... Beacuse there wasn't comming a reply I just signed their guestbook. I asked them polite if they could contact me because I wasn't able to reach them, maybe bacues of spam filters and all... A few hours later my post was deleted and I didn't get a mail... I have rights to that warranty... Any news yet from the moderator at T station? Quote Link to comment Share on other sites More sharing options...
iceeedtea Posted March 25, 2004 Report Share Posted March 25, 2004 None at all. I'm going to try resending an email. I'll get back to you as soon as possible. Until then, I don't think anyone should deal with Team Digital until they explain what's going on. Update: I talked to another moderator on T-Station, and he said he'll get in touch with Team Digital shortly. Either way, I'll try resending an email this afternoon. Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 28, 2004 Author Report Share Posted March 28, 2004 Not much I have to say for the moment, just that I'm greatfull :grin: And that I'll be waiting to hear some news :smile: Quote Link to comment Share on other sites More sharing options...
iceeedtea Posted March 29, 2004 Report Share Posted March 29, 2004 Well, I spoke to "Sefu" of MiniDisc Australia/T-Station/MD.org, and this was his reply (since, I don't think he minds if I post this...?) Sefu wrote on March 29th, 2004 06:06 AM: Hi, I've talked to the owner of TD. They recently moved servers + they have added a sensitive spam filter in, they have lost a lot of emails from the change over so try resending a email back to them. They should answer I recieved this in my inbox just this morning: Hello, iceeedtea Thank you for contacting us and bringing this issue to our attention. We are glad to be associated with the great community of worldwide MiniDisc users as always. You are right, Team Digital is aware and appreciative of the great reviews we enjoy worldwide, across every forum related to products we retail. As we strive to maintain the high standards, it is extremely regretted that such publicity/ awareness may have caused some groups/ parties' interest in affecting us and our ability to serve every customer well and fast. Throughout February and till recently, hacking activities are constantly targetted at us and our webhosts, while every TD crew received no less than few thousand spam emails every day. We are forced to switch to less loaded servers and use sensitive mail filters which resulted in lost emails along the way. Please relay to this user; our apologies and also our intention to serve him/ her. We welcome this customer to contact us via this email address; quoting : 1. His/ her Team Digital Order ID#, 2. Info about the defective unit, 3. Contents of earlier email that we should have received. I could be able to advise on how we can provide aassistance to this customer once identified. As at now, we are still trying to recover as much as possible, lost emails from that period, even though the spamming continues. New orders and emails are not affected though. If any unfair links or misunderstandings about TD had surfaced, we would look forward to correcting them. We wish to also thank you, every moderator and everyone in the concerned community for your faith and support of TD. The crew continues to work hard in creating smiles across the world, as we're known for. Warmest Regards, Melanie Customer Service Team Digital - Move 4 Freedom! *********** REPLY SEPARATOR *********** Hello, This is the NetMD moderator of the official MiniDisc Community Forums at minidisc.org. I have received a complaint from a user on the forums [link] complaining of Team Digital's refusal and/or failure to respond to repeated e-mails regarding returning a MZ-N10 from Europe -> Singapore that is still under warranty for repair due to hardware failure. As a respected and known e-tailor in the MiniDisc community, I find it odd that Team Digital would refuse to respond to such a request from one of their customers; could you please elaborate further on why this situation has occurred? I realize that Team Digital has suffered server issues just recently [as spoken of on T-Board]; is that a factor as to why this has happened? In addition, is there any information that you wish for me to pass on to the user of the defective MZ-N10, if any at all? I have contacted and spoken to "Sefu" of T-Station/T-Board of this matter; I have not heard further from him at this point in time. My handle on MDCF and on T-Station is "iceeedtea", if you wish to further reply to this message. Regards, "iceeedtea", NetMD moderator, MiniDisc Community Forums iceeed_tea@comcast.netSo, I'd give it another attempt, sending an email. In case Team Digital questions why you wish to have it repaired, direct them to posts of other users who had their units replaced. That is an if situation. :smile: Contact Melanie of TD, and they should respond this time. Be nice in your email over; these are good guys. It's their servers, not their lack of customer service. Good luck. Quote Link to comment Share on other sites More sharing options...
Fonz Posted March 29, 2004 Author Report Share Posted March 29, 2004 Thank you very much for your help. I have send an other mail to Melanie, now I just have to wait :smile: And I'm always friendly, sometimes my friends say that I'm too friendly for my own good... (read a pushover) And I came here for help not for bad mouthing Team digital ^^ they can't help it that they have problems with their servers But I don't think I could have solved it without you, thanx :grin: I'll let you know when I have recieved an answer. Quote Link to comment Share on other sites More sharing options...
Fonz Posted April 1, 2004 Author Report Share Posted April 1, 2004 Hi, I just wanted to say that everything is fine. Melanie has answered my mail and I shipped the Unit today. So it is just a problem with the spamfilters. Team digital still tries to do everything to make their custumors happy. :grin: Thanx everybody :grin: Quote Link to comment Share on other sites More sharing options...
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