Having an issue with my Sony KLV-BX320 model TV.
I had purchased a Sony KLV-BX320 in September 2012. In just two years the display has faulted completely. When I contacted the customer service centre they have asked Rs.13000/- for the repair which is almost half of the TV cost.
The customer service center says there are three possible reasons why a TV display might get faulty which are as follows: 1. Current Fluctuation 2. Power socket issues 3. TV main being on always. All these three reasons are not being done as I use a stabiliser as well as have proper power sockets at home. The TV gets switched off evertytime after use.
Hence I am just not able to figure out if just two years is the life of a Sony TV, then what is the brand assurance that a customer can get.
Kindly tell me what can be done as paying almost half the price for repair of a two year old TV is totally bad and gives a bad impression on Sony products.
If required I can give the photoscanned copy of the Bill of the TV purchased along with the warranty voucher
Thank you.
