I had the same poblem with my nw-e107. I hope that my solution will help you... So: - check manually properties of your device, if it uses format fat or raw (propably), then everything is fine (if not ,try to format it again) - remove the cable - use format option from your flash player (it should be in menu options) - plug it to usb cable - check how does it work You can also try to delete all tracks using sonic stage (I did it after 1 point - but propably it doesn't matter) and later format it manually. Regards from Poland