it doesn't matter if sony authorizes it or not. It's part of best buy's plan which i pay extra money for. After the manufacturer's 1 yr is up they will send your item out to the depot where they would attempt to fix it. Sometimes they might order a battery from sony and replace the battery. But since over 3 years you can get a fresh battery each year, the policy also has a no-lemon portion which means after 3 times of service they replace your item. I've heard numerous people get replacements on first try or an eventual replacement