Everyone that has problems with reformating, what I found to work the best is to go into the files inside of omgaudio and copy out all the folders and .bak and .dat files, copy them to your local hard drive. Make sure that your device is now clean and then register it with SS and then un plug it and turn off SS. Then put all the files back while SS is off then unplug again then load up SS. When I did this correctly no more messages came up for me. Hope this helps, Ken