darkthrone

Hi Sturge This is the questions they asked me To enable us to investigate the problem you are experiencing with your NW-E405 and the supplied Sonic Stage software we need some more information. Therefore please can you do the following and advise accordingly; * Connect the NW-E405 to your computer. * Please can you let us know what is displayed on the NW-E405's LCD screen. * Click on the [start] button and select [My Computer]. * Please can you let us know which drives (including drive letters) are shown in this window. If the removable disk associated with the NW-E405 is displayed please can you double click on it and let us know what is shown in the window that opens. Then close this window. * Right click on [My Computer] * Click on [Properties] * Click on the [Device Manager] button * Go to the heading [Disk Drives] and click on the [+]. A list of devices will drop down, please can you let us know which devices are shown. * Go to the heading [Other] or [Other devices] and click on the [+]. A list of devices will drop down, please can you let us know which devices are shown. * Go to the heading [storage Volumes] and click on the [+]. A list of devices will drop down, please can you let us know which devices are shown. * Go to the heading [universal Serial Bus Controllers] and click on the [+]. A list of devices will drop down, please can you let us know which devices are shown. * Close the [Device Manager] window. * Launch the Sonic Stage software. * Rest your mouse pointer over the [Transfer] button. Please can you let us know which options are shown in the list that drops down. I replied with the correct answers and they came back a few days later with the below but by then I'd sent the MP3 player back and made a few comments about there device / software! I can only advise that you firstly try the NW-E405 in another port preferably on the back of your machine and then re-try. If you still receive the same Device Manager information as before then please follow the below and advise accordingly: * Connect the NW-E405 * Go into [Device Manager]. * Go to the heading [Other/Other Devices] and click on the [+]. * Double click on [Network Walkman]. Click on the [uninstall] button. Click [Ok] to confirm device removal. * Re-Start your computer with the NW-E405 connected and turned ON * Windows should detect new hardware and automatically install the correct drivers for the NW-E405 * Re-try the Walkman and advise accordingly? I must say the advice you gave me was a lot more helpful than Sony, many thanks fo your help

I sent Sony an e-mail before I added this topic. They have just got back to me and asked a few questions so I'll see what they say before I send it back.

Thanks again Sturge I can't see the player via Windows Explorer and SonicStage is unable to detect it. The USB port picks it up ok as it brings up an install wizard, but the install wizard can't find the software it needs. I'm going to send it back but I may try a different brand of player like an Ipod or creative Zen.

I'm still having loads of problems. I've done a system re-store and checked that I do have service pack 2 which all went ok. I tried to download the driver but it said it was all ready on my system so I saved it to my hard drvie. I also downloaded the firmware. This is where the problems are I still can't see the player via internet explorer, but when I plug it in to the USB port microsoft can see it and starts a install wizard the only problem is it cant find the software needed in the sony driver folder or the new driver that I downloaded. I tried running the firmware but it cant see the player. Please can you let me know if you have any more advice. Many Thanks

Thanks Stuge I shall give the below a try as I really want it to work. How can I check if I have service pack 2, sorry I've not had my PC very long so I'm really struggling with this. I do have Windows XP but don't know how to restore my computer using System restore. I'll work my way through and see how I do tonight / tomorrow. Again many thanks,

Hi I'm in desperate need of help. I purchased a Sony Network walkman NW-E405 yesterday, I've installed the software (version 3.0) but when I connect my MP3 player to the pc the software does not see it. I've tried installing the new version 3.4 but have the same problem. Please can anyone help before I take it back as I've been up for hours last night installing and unistalling it and other versions from Sonys website. Many Thanks