grtvibes

help anyone...just downloaded the 3.4 and everything was fine and dandy..(i am runnuing wmp 10 and itunes )...anyway now that i have it ...no music will play ...no volume no movement of tracks...zilch... so i tried just transferring music to my sony md player and it either will not convert or it says tracks cannot be transferred....HELP....i am so lost...i have tried everything including removing the software and all traces of it and just starting over....HELP...thanx grtvibes