I have a VAIO pocket that came with SS2.1. I upgraded through 3.4 to 4 in a single day to see if they had the functions I was looking for (they didn't). I could connect to the player during all these upgrades. I then upgraded the firmware on the player, and SS then told me I'd have to reinitialise the device. I really don't want to do this as there's lots of stuff on there that's irreplaceable (long story - hd failure, loss of mp3's, computer reinstallation etc). I've tried thoroughly uninstalling SS4, and then reinstalling it, but get the same message. The above process took ages. I've 2 questions: 1) is it possible to downgrade firmware, and would this correct the problem? 2) is it possible that the player will work with SS2.1 or 3.4? It's quite a lot of work uninstalling and reinstalling, and if it's definitely not going to help then I won't bother. Thanks