Thought i'll just share some recomemdations within my knowledge. (Didnt know i got to reg to post haha) Anyway, for this situation, i would recommend visiting the following web link to upgrade your SS to ver 3.4 (if you have not done so): http://www.css.ap.sony.com/ Thereafter, please try another conversion. If it still fails, the last straw would be the uncheck "add copy right protection" (ver 3.4 allows you to do this). This should work. Cept that your files will not be encrypted with security settings. Please do feedback if it solved the problem. THanks..