I bought my 20gig purple player back in february from Amazon. I took a chance after reviews slated its ironically named connect player. The player itself is nice, but they said the software kills/ed it. How wrong was I?! I experienced EVERYTHING negative about the Sony Software. It crashes/hangs for no apparent reason. I thought it was my pc, but after upgrading the specs, it was the same! If I want to put music on the damn thing, I have to initialise the disk. Then after about ..i dunno...12 all 2400 tracks are on. I listen to the music on the player for a bit. A few days later, I decide to connect the player so it would update played information (why the player can't do it by itself I don't know) and I could add some more tracks, delete some duplicates etc. It does the whole "Updating Rating Information" crap and then gets stuck at 74%! Then it locks up. I can't click anything within SS4 so I'm forced to exit it from WTM and start again, only to get the "Can't use intelligent feature" story and starts to update database. That also freezes at 40%. So restart again...when it finally works there's nothing on the player. Where the hell did it put 2400 tracks? It says there are now 0.0kb of memory left on it! Why is it, that to add one new track, I have to delete everything and put back all 2400! Oh yeah, the stupid gracenote intelligent feature gathering thing doesn't work either. It will either crash, or I will have to find info for a few tracks at a time, and when it finds information it will stick in the wrong one! Wrong artists, incomplete date releases. I resorted to editing manually seeveral music files. Sony's music transfer softwares are frustrating to use! Its the least userfriendly, intuitive music transfer software ever! Everytime I find a thread about it on the internet its to complain about it. Disgusting Sony.