will177 Posted June 4, 2005 Report Share Posted June 4, 2005 HiI just got a new PC so on my old PC I ran the backup tool for Sonic Stage 3.1on WinXP to backup all my ATRAC music. I then copied this backup file to my new PC and ran SS 3.1 restore program on it, again using WinXP.It all worked fine, it connected to the net (what _does_ it do?) and I can playall my songs I have ripped from my CD collection just fine BUT I cannot playthose music file that I had downloaded from the Connect web site.SS WILL NOT LET ME PLAY THESE ATRAC MUSIC FILES!!! When I try to play them SS says it will try to download a licence for them(what?) and then says cannot play the song as it has invalid rights management.Is this normal? I can't believe it is, because all the money I spend downloading songs fromthe Connect site is now wasted if SS allows me to play the tracks ONLY on thecomputer and installed operating system I downloaded them with! So if the operating system needs reinstalling or if I buy a new PC I then lose all that downloaded music and thus waste all that money. :-(Can anyone help here? Any one else had this experience? Any advice orfeedback would be much appreciated. :-)Thanks in advance Quote Link to comment Share on other sites More sharing options...
atrain Posted June 4, 2005 Report Share Posted June 4, 2005 i'd try emailing the connect customer support. the fact the rest of the library transferred fine means you've done etherything properly. keep us updated please. Quote Link to comment Share on other sites More sharing options...
will177 Posted June 4, 2005 Author Report Share Posted June 4, 2005 HiI have sent a meesage to Connect customer support - I'll let you know what they say when I hear back from them. On searching the help files, all I can find out is that I think I have to _add_ my new PC to my list of computers (5 max) by accessing my account. Well, I have tried to do this but cannot see any way of doing it. It simply won't let me login to connect from my new PC using my existing username and password as it says software license is invalid for this PC. Using my old PC I cannot seem to add my new PC either - how do you do that? And finally, trying to regsiter my new PC with the same username(e-mail address) doesn't work either.Do Sony wany people to use their Connect site or not I wonder? I am trying patiently but cannot get anywhere. I am beginning to loathe DRM music as itwon't let you use what you supposedly own and have paid for. So annoying.Thanks. Quote Link to comment Share on other sites More sharing options...
atrain Posted June 5, 2005 Report Share Posted June 5, 2005 sorry mate i can't help you any further. perhaps someone else who has some experience with connect can comment? Quote Link to comment Share on other sites More sharing options...
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