kbyr8551 Posted June 8, 2005 Report Share Posted June 8, 2005 Hi,I've had lots of problems installing SonicStage. I tried downloading 3.1 from the sony.jp site, and it came up with an error saying that data could not be retrieved, check internet connection...so I downloaded the version in the downloads section, where everything is included and you don't need an extra net connection. That was good... however!I got about 10% of the way through the installation and a message pops up that says "directX could not be installed, install manually".Which is very odd, seeing as I already have it installed on my computer.I hate computers. Can anyone help me? I really want to be able to use this program!Thanks,Kate Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 8, 2005 Author Report Share Posted June 8, 2005 Sorry forgot to add details...OS=Windows 2000,DirectX already on computer seems to be version 9?? Quote Link to comment Share on other sites More sharing options...
Christopher Posted June 8, 2005 Report Share Posted June 8, 2005 Welcome. Use the DirectX updater in the downloads section. Additionally, run windows update. Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 8, 2005 Author Report Share Posted June 8, 2005 (edited) Hi!Thanks for that, I downloaded directX and installed it.However!I went to install sonicstage again, but this time it came up with a thing saying "failed to download WMP9 Codecs, please install manually" I installed the WMP9 Codecs from the windows website, and tried installing sonicstage again, however it keeps trying to download the codecs through the ss installer, and then failing and aborting. argh. Suggestions??Thanks so muchKate Edited June 8, 2005 by kbyr8551 Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted June 8, 2005 Report Share Posted June 8, 2005 It seems that while you attempt to install SonicStage 3.1, the Windows Media Component Setup Application did not install properly. I suspect re-installing the Windows Media Component or WMFDist.exe file will resolve your predicament. Please click here for the file.Let us know if it works. Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 9, 2005 Author Report Share Posted June 9, 2005 Hi,Have tried re-installing WMP and tried the WMFDist.exe file, but neither fixed the problem...when SS installation aborts because it "failed to download WMP9Codecs", it says that it is because it is unable to open C:/Documents and Settings/Administrator/D.... (I assume 'D...' means desktop, thats the only folder starting with D in that directory...) Does this mean anything?I am logged in as administrator on my computer. Thanks for your help!Kate Quote Link to comment Share on other sites More sharing options...
The Low Volta Posted June 9, 2005 Report Share Posted June 9, 2005 when SS installation aborts because it "failed to download WMP9Codecs", it says that it is because it is unable to open C:/Documents and Settings/Administrator/D.... (I assume 'D...' means desktop, thats the only folder starting with D in that directory...) Does this mean anything?←Kate you need to put the WMP9Codecs as they are downloaded in the folder the error message indicates, that should solve itsee these posts: 1 & 2hope this helps, Volta Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 9, 2005 Author Report Share Posted June 9, 2005 Thanks for your reply It ALMOST worked....I followed the suggestions in those posts... created a 'Downloads' folder under C:/Doc & Setting/Admin/desktop etc when I tried to install ss, it got one step further than usual... a screen came up saying "downloading wmpcodex9x.exe" and there was a bar down the bottom with the label "connecting", however it came up again with the usual msg about failing to install. ThanksKate Quote Link to comment Share on other sites More sharing options...
Christopher Posted June 9, 2005 Report Share Posted June 9, 2005 Install Sonicstage 3.1 from connect.com. Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 9, 2005 Author Report Share Posted June 9, 2005 I tried that earlier - downloaded SonicStageInstaller.exe from sony.jp but it couldn't find an internet connection. Possibly because am behind university firewall.Kate Quote Link to comment Share on other sites More sharing options...
Christopher Posted June 9, 2005 Report Share Posted June 9, 2005 No, don't use the one from sony.jp unless you are in Japan, and you aren't as your IP seems to be an Australian one. Try the one at connect.com.Anyway, what version of Windows Media Player do you have? Try installing 10. Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 11, 2005 Author Report Share Posted June 11, 2005 I tried downloading and installing from asia-pacific website and encountered the same problem - ie, "cannot connect... are you connected to the internet??" tried searching the sony australia website for sonic stage downloads but couldn't find it.any other ideas?thanks for all your help.Kate Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted June 11, 2005 Report Share Posted June 11, 2005 You mentioned that you are behind the university's firewall. Perhaps you could try again from a wifi kiosk or net cafe nearby your campus? If nothing works, drop me a pm. Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 12, 2005 Author Report Share Posted June 12, 2005 ok, good idea I'm going home in a few weeks so I'll try downloading it then... will let you know in a few weeks how I go... thanks Kate Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 29, 2005 Author Report Share Posted June 29, 2005 (edited) Hi!I tried installing it at home (with the 738kb ss installer file) and it connected and "retrieved data", it began installing and was really happy...but then when it gets to the installation of 'OpenMG Limited Patch' and it terminates the installation. I read other posts on this and this problem usually seem to happen when previous versions of ss have not been uninstalled properly... however I have never (successfully) installed any version of ss on my computer.I attempted to install version 2.x from the cd when I first got my md but it wouldn't work, and now I've tried installing 3.x several times to no avail. I checked control panel and there is definitely no ss program to uninstall. argh. what's going on???Thanks, Kate.EDIT: Sorry, just read a post by A440, which explained that my problem may be caused by half-installed versions, and should be deleted using registry... does this mean registry editor? argh scary.EDIT of EDIT: Just read the FAQ and have figured out how to use editor. will delete OPEN MG stuff and try installing again! Edited June 29, 2005 by kbyr8551 Quote Link to comment Share on other sites More sharing options...
kbyr8551 Posted June 29, 2005 Author Report Share Posted June 29, 2005 (edited) HALLELUJAH!!! Did registry thing, got a bit further in the installation, but then aborted again, but then tried installing stand-alone in desperation and managed to get past earlier codecs stumbling block.is installed!!!!(knock on wood that there are no more problems)Thanks for your help.KateEDIT:I can't believe it. ARGH! After re-boot tried to open sonicstage. It says it can't find the Open MG Secure Module. Opened registry editor. Open MG and Open MG Jukebox are clearly there. I can find it, why can't my computer??!@%@* Tried opening Simple burner - it tells me a fatal error has occured, I should reboot or re-install. I click ok and another error pops up, saying "NETMDSB.exe" has errors. I can't believe that I've spent more than 10 hours stressing over installing this stupid thing!!!! Edited June 29, 2005 by kbyr8551 Quote Link to comment Share on other sites More sharing options...
MikeDavis_2 Posted July 20, 2005 Report Share Posted July 20, 2005 The first thing you should do to troubleshoot this issue, is to completely uninstall SonicStage. To uninstall SonicStage, you need to open the Control Panel, double-click 'Add/Remove Programs', and click Change/Remove next to SonicStage and OpenMG Secure Module. Once you have done this, clear your computers Temp files.Click Start>Programs>Accessories>System Tools>Disk CleanupThen select the temporary folder and any other files you do not need, and click OK to clear the files. Next:Disable your Norton Internet Security Located in the System Tray (bottom right corner of screen)* Make sure you are disabling the Norton Internet Security. Not Auto Protect. Not Norton Antivirus* If you are not using Norton, disable whatever firewall you are using, excluding the Windows firewall. Delete your cookies (Internet Explorer>Tools>Internet Options>General Tab) Delete your Temporary Internet files. (Internet Explorer>Tools>Internet Options>General Tab)Once this has been completed, please visit www.connect.com to download and install the latest version of SonicStage.(Once your computer reboots, any program that you disabled will be re-enabled.) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.