Sony Service

[Guest Stuge]

Like in My case I gave my Player On 5th Nov & Sony Told me they will replace my player .But still they haven`t replaced it ..This basically gives me a impression that There service is getting Worse ...

My whole Story Regarding this is here

Problem: NW-HD3 Operation Issue

[Guest Stuge]

I think no one is interested in this post ..So I assume that every one is Happy with Sony Except Me ..I`m the Mental who bought it.

[Ascariss]

I've had no issues with my sony products per se, but I am not a fan of their customer service in canada as well, so I gave up trying to talk to them, I realized this forum and minidisc.org is a much better place for help.

But yes normal servicing is a nightmare I hear, depending on the product as well. You should keep contacting sony to get your player back or tell them to send you a new one or replacement, aka the new A series.

[Guest Stuge]

But yes normal servicing is a nightmare I hear, depending on the product as well. You should keep contacting sony to get your player back or tell them to send you a new one or replacement, aka the new A series.

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Today i did call but they confused me further ..After telling them the "Log Information" they told me that you told us to cancel the job.How funny I never told them & Why should I say them to cancel the Job since it is still under warranty .They think customer is stupid..I waited for few minutes then I again called them Now they told me that new Job has been made on 23rd so write this "Log Information".So I told them what about replacement ..So the Lady the told me that they will call me at 4:30pm IST.How

But atleast now i know who is handling My Job.Also whenever I Called them on their Number Different person has different information.Quite Amazing ..

[Guest Stuge]

Now They are saying to me that the model isn`t available in the Stock we are trying to find the model But their are many dealers in Delhi who still have thios model.In the Last they told me they wil call me tomorrow ..

Now If they have same answer tomorrow again then I will ask them to give my Money back

I `m totally confused ..

pLEASE SUGGEST ME WHAT SHOULD I DO Further?

[Ascariss]

Tell them to return your product to you, since it is yours. Then I guess take it to the place where you bought and ask for an exchange, and if they ask send it to service, say you have already and they couldn't fix it.

[Guest Stuge]

Then I guess take it to the place where you bought and ask for an exchange, and if they ask send it to service, say you have already and they couldn't fix it.

Thanks Ascariss FOR YOUR Suggestion

Even After Getting my Player from Sony I was not fully satisfied with it because there weree gaps in the upper portion(Fitting was not at all proper l ) .So Two days back I called shop from where i purchased my HD3(I told him about the servicing of my player by Sony ) & After two days he told me that he can exchange my old player with a new one.So I went to his shop today & Bought the new player in exchange of the old one ..