Gaz Posted May 5, 2006 Report Share Posted May 5, 2006 Hi,I was using sonicstage 3.sumthing when I noticed 3.4 with all its smart extras, so thought I'd upgrade and carry on using a system that others had knocked but I found quite good(maybe because my NWE507 is my first digital player) ever since I have been unable to use sonic, I keep getting " omgjbox.exe has encountered a problem and needs to close" with this when the details are shown.Appname: omgjbox.exe AppVer: 3.4.1.13062 Modname:mfc71.d11ModVer: 7.10.3077.0 Offset:00031560my system details areMS Win XP home ed. ver202 with service pack2AriesPCAMD Sempron 2600+1.83 GHz,256mb RAMI been in touch with Sony Support UK who gave me 3 pages of instructions which I followed with no success, I was told it was being escalated to Sony Europe and have heard nothing for 2 weeks, I bought an external disk drive thinking I could load the software to that and use it (I'm only an amatuer techno user) ...... my mate bought a similar unit on my recommendation and used my pc to update and now niether of us can.... I have seen on other forums where people have rebooted thier pc to get over this problem,am I going to have to do this and re-install everything ????hope someone can helpGaz Quote Link to comment Share on other sites More sharing options...
Guest Stuge Posted May 5, 2006 Report Share Posted May 5, 2006 Welcome to AtracLife!I will advice you to unistall SonicStage including registries (HKEY_LOCAL_MACHINE\SOFTWARE\Sony Corporation)& again reinstall it ..Install SonicStage form here http://forums.minidisc.org/downloads/download.php?file=21 Quote Link to comment Share on other sites More sharing options...
Gaz Posted May 5, 2006 Author Report Share Posted May 5, 2006 (edited) no joy Stuge, this was part of what I had to do when sony support tried, also couldnt use that link -asked for password but wouldn accept it, so I went the long way round.....it came up with the same omgjbox.exe problem.....is the mfc71.dll a factor...I noticed this is impossible to delete even going into cmd Edited May 5, 2006 by Gaz Quote Link to comment Share on other sites More sharing options...
Guest Stuge Posted May 6, 2006 Report Share Posted May 6, 2006 Gaz:You will need to register here to download sonic stage ver3.4 from that site register here first register here http://forums.minidisc.org then go to the download section of that forum. Quote Link to comment Share on other sites More sharing options...
Gaz Posted May 6, 2006 Author Report Share Posted May 6, 2006 (edited) ok....tried..... but when I try to download the Euro version it comes back with page not found?????hmmm......just got on, It downloads something after I agree then the indicator thingy keeps spinning and thats it???heres everything I've tried so far* Uninstall the SonicStage components, ([sonicStage], [OpenMG LimitedPatch] and [OpenMG Secure Module]), using the [Add or Remove Programs]utility in the [Control Panel]. * Click on the [start] button and select [Run...]. In the dialog boxtype explorer and click on [Ok].* Click on the [Tools] menu and select [Folder Options]. Click on the[View] tab.* In the [Advanced settings:] section select the option to [showhidden files and folders]. Click on [Apply] [Ok].* Delete the following folders;* C:\Program Files\Sony\SonicStage.* C:\Program Files\Common Files\Sony Shared\OpenMG.* C:\Documents and Settings\All Users\Application data\Sonycorporation\SonicStage and/or OpenMG Jukebox.* C:\Documents and Settings\All Users\SonicStage. Depending onprevious installation options this folder may not have been created.* Close [Windows Explorer].* Please note the following steps contain information about editingyour registry. Editing the registry improperly can cause damage to theoperating system. We would therefore recommended that the registry is backedup prior to making any modifications. For more information on backing upyour registry please go to the following link,http://support.microsoft.com/kb/256986/EN-US/ **** Click on the [start] button and select [Run...]. In the dialog boxtype regedit and click on [Ok].* Delete the following folders;* HKEY_CURRENT_USER/Software/Sony Corporation/SonicStage.* HKEY_LOCAL_MACHINE/Software/Sony Corporation/OpenMG.* HKEY_LOCAL_MACHINE/Software/Sony Corporation/OpenMG Jukebox.* Close the [Regedit] window.* Restart your computer.* Download and install the latest version of the SonicStage software(v3.4) from the following link:http://support.sony-europe.com/DNA/MD/NMD/...?l=en&m=MZ-N710* Restart your computer.* Re-try launching SonicStage.If after trying the above you are still experiencing the same problem pleasecan you do the following and advise accordingly;* Click on the [start] button and then click [shutdown].* Click [Restart], click [Ok] and then press and hold down the [F8]key to bring up the Microsoft Windows Startup Menu.* Choose the option for [safe Mode] and press [Enter].* When Windows is running in Safe Mode try starting the SonicStagesoftware, please can you let us know whether you receive the same errormessage.* Restart your computer.* Click on the [start] button and select [search] -> [All files andfolders].* Click on the [Tools] menu and select [Folder Options]. Click on the[View] tab* In the [Advanced settings:] section select the options to [Displaythe contents of system folders] and [show hidden files and folders]. Removethe ticks from the boxes next to [Hide extensions for known file types] and[Hide protected operating system files]* Click on the [Apply] and [Ok] buttons* In the [All or part of the file name:] dialogue box type mfc71.dll* In the [Look in] dialogue box select [Local hard drives]* Click on the [search] button* Please can you let us know which folders the file [mfc71.dll] isshown as being located in.* Close the [search] window.* Click on the [start] button and select [Run...]. In the dialog boxtype appwiz.cpl and click on [Ok].* If there is an option at the top the screen to [show Updates] pleaseensure that there is a tick in the box.* Please can you give us a list of the software shown in the list of[Currently installed programs and updates].* Depending on the amount of programs installed you may find it easierto takes screen-prints of this window. To take a screen print;* Press the [Print Scrn] key on your keyboard.* Click on [start] button and select [All programs] -> [Accessories]-> [Paint]* In the [Paint] application, click on the [Edit] menu and select[Paste].* Click on the [File] menu and select [save As]. Please can youattach the saved files to your reply to this email.* Close the [Add or Remove Programs] window.* Click on the following link and download the [GetOmgInfoForCS.exe]tool to your desktop.ftp://ftp.vaio-link.com/pub/OMG/GetOmgInfo.exe* Double click on the [GetOmgInfo.exe] file.* Click on the [browse] button, select [Desktop] and click on [Ok].* Click on the [unzip] button.* Double click on the [GetOmgInfoForCS] folder.* Double click on the [GetOmgInfoForCS.exe] tool.* After the tool has finished running it will create a file titled[info.csv] on your [Desktop].* Please can you attach this file to your reply to this email.and this * Uninstall the SonicStage components, ([sonicStage], [OpenMG LimitedPatch] and [OpenMG Secure Module]), using the [Add or Remove Programs]utility in the [Control Panel]. * Click on the [start] button and select [Run...]. In the dialog boxtype explorer and click on [Ok].* Click on the [Tools] menu and select [Folder Options]. Click on the[View] tab.* In the [Advanced settings:] section select the option to [showhidden files and folders]. Click on [Apply] [Ok].* Delete the following folders;* C:\Program Files\Sony\SonicStage.* C:\Program Files\Common Files\Sony Shared\OpenMG.* C:\Documents and Settings\All Users\Application data\Sonycorporation\SonicStage and/or OpenMG Jukebox.* C:\Documents and Settings\All Users\SonicStage. Depending onprevious installation options this folder may not have been created.* Close [Windows Explorer].* Please note the following steps contain information about editingyour registry. Editing the registry improperly can cause damage to theoperating system. We would therefore recommended that the registry is backedup prior to making any modifications. For more information on backing upyour registry please go to the following link,http://support.microsoft.com/kb/256986/EN-US/ **** Click on the [start] button and select [Run...]. In the dialog boxtype regedit and click on [Ok].* Delete the following folders;* HKEY_CURRENT_USER/Software/Sony Corporation/SonicStage.* HKEY_LOCAL_MACHINE/Software/Sony Corporation/OpenMG.* HKEY_LOCAL_MACHINE/Software/Sony Corporation/OpenMG Jukebox.* Close the [Regedit] window.* Restart your computer.* Click on the [start] button and select [Control Panel] -> [userAccounts]* Click on [Create a new account]* Type a name for the new account and click on [Next].* Select [Computer administrator] on the [Pick an account type] screenand the click on [Create account].* Click on the [start] button and select [Log Off]* Log-on as the Admin User you created above.* Download and install the SonicStage software from the followinglink;http://www.sonydigital-link.com/DNA/WM/NWF...?l=en&m=NW-E507 * Restart your computer.* Log-on as the Admin User you created above.* Re-try starting the SonicStage software. Edited May 6, 2006 by Gaz Quote Link to comment Share on other sites More sharing options...
Gaz Posted May 10, 2006 Author Report Share Posted May 10, 2006 so am I going to be able to use ss4 as 3.4 doesnt work???? will it be ready before sony europe get back to me with a solution???? Am I going to have to return my player and buy an ...........urrrrrgggghhhhhhhh..... Ipod...... brrrrrrrrrrrrr Quote Link to comment Share on other sites More sharing options...
JSP62 Posted May 10, 2006 Report Share Posted May 10, 2006 (edited) so am I going to be able to use ss4 as 3.4 doesnt work???? will it be ready before sony europe get back to me with a solution???? Am I going to have to return my player and buy an ...........urrrrrgggghhhhhhhh..... Ipod...... brrrrrrrrrrrrrThis OMG box error seems to be very common. I am confident that you will find a solution.I would stick with it and not lose hope.Some questions: - Have you tried to install on another computer to see if it works? If it works on the other computer at least we know the issue is specifically with the computer - Does going back to SS 3.3 work? - Have you been successful searching through google for this error? - Probably won't matter, but update your computer with Windows Update. Could work out.Long shoot....hmmm I wonder is your AMD chip has something to do. FOR ALL READERS, is anyone else using an AMD chip and getting no such errors? Edited May 10, 2006 by JSP62 Quote Link to comment Share on other sites More sharing options...
Guest Stuge Posted May 10, 2006 Report Share Posted May 10, 2006 so am I going to be able to use ss4 as 3.4 doesnt work???? will it be ready before sony europe get back to me with a solution???? Am I going to have to return my player and buy an ...........urrrrrgggghhhhhhhh..... Ipod...... brrrrrrrrrrrrrfor you info. SonicStage 4 will be released on 25th May .for more info see Blog Section of the forum http://www.atraclife.com Quote Link to comment Share on other sites More sharing options...
Gaz Posted May 10, 2006 Author Report Share Posted May 10, 2006 (edited) I have tried reloading older versions of sonicstage but they all appear with the same problen JSP, as for working on other pc it seems some people on here have not got a problem, or do but its a different one, my love for sony hasent totally vanished.....yet ..........only a week or two to see if ss4 sorts out the problem......I started on ss3 and upgraded a couple of times then 3.4 seems to have caused a conflict somewhere, I've poked about all over the regkeys and other places I would normally be to scared to look (bet I've buggered something else up )cheers Stuge, looking forward to the new ear buds- hope the cable casing is a little studier though.....my last sony ones disintergrated after 3 months, still work great , though the bare copper wires are a pain Edited May 10, 2006 by Gaz Quote Link to comment Share on other sites More sharing options...
Gaz Posted May 16, 2006 Author Report Share Posted May 16, 2006 I'm thinking of doing a totall system restore this weekend, wiping everything and reloading it, does this sound like a good idea? Does anyone think it will sort my problem? Quote Link to comment Share on other sites More sharing options...
Gaz Posted May 21, 2006 Author Report Share Posted May 21, 2006 (edited) WOOOOOOOOOOHOOOOOOOOOOOOOI fixed it, used my recovery disc to fix XP had to reload service pack2, ran all the way to the sony website and downloaded SS3.4, waited...........and waited,walked the dog then got the nerve to try and open it. ................... now I'm a happy bunny again, all I gotta do is re rip all my cds............and Amazon are replacing my thread bare MDR-EX71SLB Fontopia Headphones , only one thing could have improved this weekend.............. a good??????oh and cmon CHELTENHAM TOWN.........play off finals next weekendforgot to show my appreciation to Stuge and JSP, its good to now people are out there ready to help a techno amatuer Edited May 21, 2006 by Gaz Quote Link to comment Share on other sites More sharing options...
Guest Stuge Posted May 21, 2006 Report Share Posted May 21, 2006 GAZ ..atlast your problem is solved ..(I hope Sonic Stage doesn`t trouble again ).. Quote Link to comment Share on other sites More sharing options...
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