NW HD5 frozen

[ghobsonuk]

Apologies if this has been discussed before, I couldn't find anything searching the forum...

My relatively new (not quite a year old) NW HD5 froze mid-song, back light is on, playback screen stuck on a track 27 seconds in. Connecting it to my PC gets no response (doesn't show as attached hardware). Can't get into the System menu (as per the instructions for increasing the volume). Nothing.

Any ideas on how to resuscitate it? Would removing the battery help, waiting till it runs out of power (I assume the backlight being on will drain it eventually) maybe, or should I just get in touch with Sony?

[Guest Stuge]

Welcome to AtracLife !

First Remove the battery then start it again & see what happens.

If that happens again then contact Sony .

[ghobsonuk]

Power ran out before I got home from work & could get the screwdriver out. Recharged it, & everything seems OK now.

[DannyB37]

Cough

http://www.atraclife.com/forums/index.php?showtopic=21

Update?

[Guest Stuge]

Cough

http://www.atraclife.com/forums/index.php?showtopic=21

Update?

Yup ..upgrading the firmware of HD5 might help ..b`coz that update was meant with some power problem .

[ghobsonuk]

I'd looked at those threads. It seems that everyone who had problems with freezing had it on *STARTUP*, & that's what the firmware update was fixing.

My problem occured something like 7mins into the album, 27 seconds into the 2nd track. If the problem persists (it hasn't reoccured in the 2 or 3 hours of play since), then I will definitely update the firmware.

I did get my player very late in the life-cycle of the HD5 though, so for all I know I may already have the most recent version.