NW-A1000 startup lock up

[beebob]

hi all,

i bought the NW-A1000 back in Jan 06 and was very happy with it, however for no reason that i can think of it does not startup and gets locked on the "enjoy your music, enjoy your life screen" and stays like this until been reset.

I was looking for a soultion to the problem? I have pressed the reset button numerous times and it doe nothing to fix the problem. I have also tried to perform a update to the firmware but my computer does not detect the player as it gets stuck on the screen still.

any ideas on how to fix it would be great

thanks for your time

rob

[bogon07]

Welcome beebob,

I'd suggest taking it back to the shop or contacting a Sony service centre.

[markey]

My A1000 seems to have frozen the same way as beebob's has. It has frozen on the "enjoy your music, enjoy your life screen" and when I connected it to the pc and then disconnected it, it now says "Connecting" and even though not connected to any power source the battery indicator flashes as if on charge. The unit is also unusually warm. No doubt I have myself a dud unit?

[bogon07]

My A1000 seems to have frozen the same way as beebob's has. It has frozen on the "enjoy your music, enjoy your life screen" and when I connected it to the pc and then disconnected it, it now says "Connecting" and even though not connected to any power source the battery indicator flashes as if on charge. The unit is also unusually warm. No doubt I have myself a dud unit?

Have you tried resetting your A1000 ? If that doesn't help try contacting a Sony service centre.

[markey]

Hi bogon07, yes I have tried resetting the unit on numerous occasions. I shall be visiting the Sony shop today and I expect to be walking out with a brand new unit as it is only 6 weeks old.

[bogon07]

Hi bogon07, yes I have tried resetting the unit on numerous occasions. I shall be visiting the Sony shop today and I expect to be walking out with a brand new unit as it is only 6 weeks old.

It would be interesting to know if they have an feasible explaination for this problem and nice if they replace it with an A1200.

Edited July 17, 2006 by bogon07

[markey]

It would be interesting to know if they have an feasible explaination for this problem and nice if they replace it with an A1200.

I was first offered only a repair of the unit and was told this was all they could offer as the warranty had gone past the 28 days. I told him this was rubbish and if that was all he could offer could he get the manager. To be fair, as soon as I spoke to the manager and he saw that the unit didn't have a mark on it he offered to replace it with the A1200 or give a full refund. The only catch was that I had to pay the extra £39.00. I told him that he should be letting me have it without any extra money changing hands, he declined. He did however offer me a free case/cover for the A1200 if I wished to purchase it. Out of principal I took the refund. I will probably buy the A1200 elsewhere.

[bogon07]

I was first offered only a repair of the unit and was told this was all they could offer as the warranty had gone past the 28 days. I told him this was rubbish and if that was all he could offer could he get the manager. To be fair, as soon as I spoke to the manager and he saw that the unit didn't have a mark on it he offered to replace it with the A1200 or give a full refund. The only catch was that I had to pay the extra £39.00. I told him that he should be letting me have it without any extra money changing hands, he declined. He did however offer me a free case/cover for the A1200 if I wished to purchase it. Out of principal I took the refund. I will probably buy the A1200 elsewhere.

Angrybadger,

Sorry to hear your experience. That was a pretty disappointing response from the shop manager. Its not as if there are all that many new A1000s around as replacements and the A1200 is only a marginal increase in size. £39.00 is a lot to expect someone to pay for the privilge of having to return and replace a defective piece of equipment.

Seems Sony shop staff are specifically selected on lack of product knowledge and their ability to upset & discourage their customers ?

[markey]

Angrybadger,

Sorry to hear your experience. That was a pretty disappointing response from the shop manager. Its not as if there are all that many new A1000s around as replacements and the A1200 is only a marginal increase in size. £39.00 is a lot to expect someone to pay for the privilge of having to return and replace a defective piece of equipment.

Seems Sony shop staff are specifically selected on lack of product knowledge and their ability to upset & discourage their customers ?

Oh well, every cloud has a silver lining. After a full refund of £119.99 I then went to Argos (a catologue shop) and purchased another A1000 for £109.99 making a saving of £10.00, and I even got the colour the wife originally wanted, (viollet).

I can't see why he couldn't let me have the A1200 seeing as he was going to let me have a free case to go with it. This guy was practically begging me not to take my custom elsewhere. Oh well, his loss.

[bogon07]

Oh well, every cloud has a silver lining. After a full refund of £119.99 I then went to Argos (a catologue shop) and purchased another A1000 for £109.99 making a saving of £10.00, and I even got the colour the wife originally wanted, (viollet).

I can't see why he couldn't let me have the A1200 seeing as he was going to let me have a free case to go with it. This guy was practically begging me not to take my custom elsewhere. Oh well, his loss.

Glad to hear you turned the situation to your advantage.

It does seem like odd logic about the A1200 & case, maybe the shop was desperate to show some sort of sale.

What sort of case was he offering you? Even the leather A1000/1200 is worth only $39AUD and Sony had a special offer on it here for $6AUD recently.

[markey]

Glad to hear you turned the situation to your advantage.

It does seem like odd logic about the A1200 & case, maybe the shop was desperate to show some sort of sale.

What sort of case was he offering you? Even the leather A1000/1200 is worth only $39AUD and Sony had a special offer on it here for $6AUD recently.

Yeah I think your right there, it was a sale he was interested in.

No idea what case it was as I never bothered asking. All I was interested in was a new walkman. It would have been the cheapest I suppose.