aob9 Posted January 23, 2007 Report Share Posted January 23, 2007 I recently downloaded a full album from Connect Music store and transferred it to my NW MS7 and NW HD3. I then decided to back up to Audio Cd but the software either just hangs or tells me that it cannot transfer tracks. I have had this problem before with SonicStage. The resoulution was re-downloading the tracks. What is going on with Sony DRM? I have decided that this is no longer acceptable and will go elsewhere to download my music in the future. Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted January 23, 2007 Report Share Posted January 23, 2007 Did you upgrade SonicStage recently? or perhaps performed Windows System Restore? If you have performed either recently without running SonicStage Backup, you may have lost your rights to these songs. Thus, the inability to transfer tracks with SonicStage.If the above does not apply to you, you may need to re-install the latest PxEengine version for SonicStage to resolve the problem with creating CDs. To download the latest version of PxEngine, please click here (*PxEngine is basically a writing engine which relay tasks between a given software and your CD/DVD writer). Good luck and report back if the problem still persists. Quote Link to comment Share on other sites More sharing options...
aob9 Posted January 24, 2007 Author Report Share Posted January 24, 2007 Thanks for your interest in this problem. I have been using SS since the days it was OpenMg 2.0 and I'm fully aware of the huge improvements Sony has made with this software but it is still far from perfect. This issue occurred after fresh installation of Windows XP ,complete with all of Microsoft's updates. I downloaded and installed SS 4.2 and started ripping my CD collection once again. The reason for a complete install was for other software related problems........... In this case SS has no problems burning my imported music to CD. The problem is with Music downloaded from the Connect Music Store. It must be something to do with the DRM. I installed your suggested software update with no joy.I informed Connect and they sent me a procedure to uninstall, clean up and re-install SS 4.2 which I will probably have to do. To be honest, having used Sony Music Management Software for almost 6 years now I am beginning to get tired of messing around with it. It seems to me that Sony will have to relax their DRM ( in fact their is a strong case for scrapping DRM completley) for Connect and SonicStage to be in any way user friendly going forward. As a long term Sony user I informed Connect Music Store of my issues with their software only to get a generated email response........Sony are arguably the best hardware manufacturer in the world but this aspect of their business continues to be their achilles heel ( in my opinion ).Frustrated,aob9 Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted January 24, 2007 Report Share Posted January 24, 2007 Thanks for your interest in this problem. I have been using SS since the days it was OpenMg 2.0 and I'm fully aware of the huge improvements Sony has made with this software but it is still far from perfect. This issue occurred after fresh installation of Windows XP ,complete with all of Microsoft's updates. I downloaded and installed SS 4.2 and started ripping my CD collection once again. The reason for a complete install was for other software related problems........... In this case SS has no problems burning my imported music to CD. The problem is with Music downloaded from the Connect Music Store. It must be something to do with the DRM.The root of your problem is the failure to backup (using SonicStage Backup Tool) your existing ATRAC library registered to SonicStage before the fresh installation of WinXP. Regardless of DRM issue, you should have utilized SonicStage Backup Tool to safeguard your tunes purchased from Connect Music Store. Quote Link to comment Share on other sites More sharing options...
aob9 Posted January 24, 2007 Author Report Share Posted January 24, 2007 I realise how important the backup tool is. But unless I am mistaken every time I import or download a piece of music I have to backup the SonicStage library. This is a bit of a pre-occupation with a piece of software ,don't you think...not to mention the amount of time required. For many other programs there can be a scheduler set to run in the background which keeps the piece of software or library backed-up. This would be a useful addition to SS. Either way, I have just arrived home after purchasing the new NW-S703F and I am completely blown away by the sound quality of this incredible piece of kit.......so I am destined to continue with SS for the forseeable future. Thanks for your response.Anthony Quote Link to comment Share on other sites More sharing options...
aob9 Posted January 24, 2007 Author Report Share Posted January 24, 2007 I forgot to mention that the downloaded music that failed to transfer to Audio Cd was downloaded AFTER the re-installation of Windows and SS, not before, so backing it up is not the issue in this case. Quote Link to comment Share on other sites More sharing options...
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