NWD-B105

[juli_]

So I bought this for my sister-in-law 2 weeks ago and it just turned up! I promised I would set it up for her and test it out as it's her very first mp3 player and I wanted to get it ready.

Well, thank God I did, or I suspect she'd have dumped it already!

I've just plugged it into the usb port as per instructions - and all that happens is the dreaded yellow ? pops up and the computer starts trying to download software for it - an mtp error???

It is not visible in 'My Computer' and I can't get it recognised at all.

The unit is operable when it's not plugged it, ie; homepage, settings etc are available, but it won't connect.

Windows Media Player can't see it either, and as it's supposed to be an easy drag and drop device, I'm at a loss to know where/what I'm doing wrong.

According to the 'quick start' guide - as soon as it's plugged in, Windows should ask what I want to do, then I'm supposed to select "Open folder to view files" - but I'm not getting that option, only the one I mentioned.

Can anyone help? I want to start charging it and I can't even do that!!

[Ascariss]

which media windows player do you have? did it come with 11? if so install it. I initially didn't install wmp11 on my pc, and it couldn't see the 818 in windows explorer, only appeared after wmp11 installation.

[juli_]

Thanks Ascariss - but I already have WMP 11 installed on my computer.

But even if I didn't, I wouldn't be able to access it from the player as it is not showing up anywhere so I can't see any files until it becomes visible.

[Ascariss]

Maybe you need new drivers? go the device manager in windows, found in settings-->control panel-->system-->hardware tab-->device manager.

check the USB area, maybe it needs a new driver? if there is a device there that isn't recognized or not working ocorrectly double click to install new drivers. do you have any other pc's you can test this on?

[juli_]

Maybe you need new drivers? go the device manager in windows, found in settings-->control panel-->system-->hardware tab-->device manager.

check the USB area, maybe it needs a new driver? if there is a device there that isn't recognized or not working ocorrectly double click to install new drivers. do you have any other pc's you can test this on?

My b/f just came home so I'll check on his laptop. Thanks for the tip.

EDIT: Just tested it on his, XP Pro (mine is XP Home) and my Windows is up to date. As soon as I plugged the player into his laptop, it was recognised as a disk drive immediately, so it must be a problem with my configuration?

My main concern is that my sister-in-law will have the same problem.

When I put it mine, it dings 3 times and does nothing, no icon, oh well

Edited November 26, 2007 by juli