My boyfriend, who also has an NW-A1200, tried to hook it up for me via the computer. He forgot to authorize it..... I broke my NW-A1200 by simply dropping it when I got out of my car. It comes on, but I can't get past the "Every moment has its music" screen and it stays stuck on that, and won't turn off. I have to do a "reset" to turn it off. I haven't had a spare minute to try what you guys said-- as soon as I do, I will notify. I truly appreciate your helping me! I would hate to have to sell this on eBay..... Oh, I forgot to ask... What if I don't want to use CONNECT and stick with SoundStage? Or are they now one and the same?