Hey guys I've been reading this thread and e-mailed Sony myself last night, saying that I thought it was unfair that a firmware update was unavailable for what is essentially the same mp3 player as the a818. Having dealt with Sony customer service before on a few occasions I wasn't expecting a reply for a long time. So imagine my shock when I get a phone call first thing in the morning from a guy who definitely knows what he's talking about - and I'm annoyed. He said that there would be no firmware update for the a808 and then said that if I wanted it drm free I would have to buy the a818 (not a chance). He also said he knew how unfair it was and even seemed to say something about how Sony knew about this issue when they were releasing the a808 - anyway it was top notch customer service, but really not the response I was looking for. This sucks