What are you up to.........Sony ?

[Anthony]

Having found this little device in the Sony Summer catalogue I decided I wanted one................

http://www.sony.co.uk/product/hfs-cradle-a...system/vrc-nw10

"Excellent" I thought, for recording direct to Walkman and viewing on the move. So, I contacted my local Sony Centre requesting them to order one for me ( I knew they wouldn't have it in stock). After a week of silence I contacted them again only to be told that Sony doesn't actually have the item at all. I explained that it is on their website AND the current catalogue. The reply was that it didn't actually make it to mass production. Unhappy with this I decided to ring my local support no. ( Ireland) only to find myself transferred to a call centre which I presume is on the other side of the world, as all call centres are these days. The operator hadn't got the faintest idea what I was on about, not to mind being able to actually help me.

Yet another case of awful customer service from Sony. Why on earth advertise such an excellent accessory and then make it impossible to actually get one.......GRRRRRRRRRRR!!!!

and SONY if you do read this ( unlikely, I know) PLEASE, PLEASE, PLEASE, PLEEEEEEAAAAAASSSSSE make it easier for consumers to get support for your products.

[chevysony]

That's a cool dock. Looks like it's another Sony product that's only available in Japan.

I did a quick search and it looks like you can actually buy it there. (Not that that's helpful)

[Anthony]

Yes, I found it on ebay. Very rare item indeed. I presume if I buy one I will never get any real support, not even a useful warranty, I suspect.

[Christopher]

Hm, that is strange. I was just doing a story about this product as they are issuing a recall because there is a malfunction with the off timer. I'm not sure about worldwide availability, and it isn't listed in Sony's Autumn release schedule.

[Anthony]

Christopher,

I'd really appreciate if somebody could tell me if this item is official or not, and if so where I can get one. I can't see why this is such a problem, Archos and a few more provide these cradles almost as standard issue these days. It is an obvious evolutionary step that Sony would manufacture these as a compliment to video walkman.